October 2025 - News & Updates

Loyalty & Promotions

Bugs fixes:

• Promo code - Hub 2:
• Error message text misaligned
• Wrong error shown when trying to get unready codes
• Imported bulk shows code count as 0
• Bulk name changes to 'Bulk 1' after upload
• Error text displayed too low
• Wrong indentation in error text

Customer-Facing Tools

Additional enhancements:

• Promo code “Sent” status now logged in member profile

We’ve enhanced and added a new capability that logs promo code activity directly in the member’s profile. From now on, every time a promo code is sent, the action will automatically appear in the member’s action log, giving you clear visibility into promo code usage.

 

👉 For more details, check out the Knowledge Article and here as well.

 

Bugs fixes:

• Customer Portal:
  • QR identification fails when Wallet Pass is disabled
  • Excessive logs from getConfigurations

  • Remove unnecessary info logs

     

• Error when saving Location with URL as BranchId

 

Multi-channel Communication

Additional enhancements:

• Mentions in email: 

Previously, in the Email section of Campaign Center, mentions were available only in SMS messages, allowing dynamic insertion of member attributes. 
Now, mentions can also be used in email campaigns, providing the same personalization options and ensuring a consistent experience across both channels.

The new mentions that have been added are:

• Purchase:
  • Purchase: Date and Time
  • Purchase: Employee
  • Purchase: Location ID
  • Purchase: Timestamp
  • Purchase: Total Spend

 

• Points Transaction:
  • Accumulated Credits
  • Accumulated Points
     
• Share budget:
  • Share budget: Amount
  • Share budget: Link
  • Share budget: Recipient
  • Share budget: Sender
  • Share budget: Wallets
     
• Join club:
  • Joinclub: Date and Time

  • Joinclub: Timestamp

     

👉 For more details, check out the Knowledge Article.

 

• Mentions Removed from Legal Section in Consent Messages

Previously, mentions appeared in the Business Profile →  Legal section of consent messages in the Customer Portal. Since mentions are only relevant when a member is registered and has given consent, and these SMS/email messages are sent before consent is obtained, the mentions in the legal section were unnecessary and sometimes caused confusion. They have now been removed.

 

Connectivity

Additional enhancements

• HUB  - Purchase Scanner toggle

Previously, the Purchase Scanner allowed linking a purchase to a customer via integration, which had to be set up manually through an API connection by support or the integration team in Postmen. Now, this capability is available as a manual toggle in the Customer Portal, allowing businesses to enable or disable the Purchase Scanner feature according to their needs.
 

Important notes:

• Setup: 

Activate the toggle in Business Profile → POS & Connectivity → General → Purchases

     ⚠️ Ensure that the POS system supports this integration before enabling the new Toggle. 

         Currently available for: Micros Simphony, Genius Restaurant - ETA Q1 2026

👉 For more details, check out the Knowledge Article.

 

App Release 

Support user location in the locations map:

What is it?
We’ve introduced a new capability that displays a member’s location directly on the locations map.

Why does it matter?
This gives teams clearer visibility into member activity and makes it easier to provide location-based context and support.

How it works
When opening the locations map, you’ll now see supported members with their current location highlighted.
Back navigation via gestures

 

Important notes

• Applies only to members with location enabled.
• Works seamlessly with existing map filters.

Version update:

Android Version: 3.0.23 - (minimum Android version supported - 7)
iOS Version: 3.0.23 - (minimum iOS version supported - 13)

Phoenix Version: 3.0.54

Minimum binary version iOS: 3.0.23

Minimum binary version android: 3.0.23

 

Additional enhancements

• Upgrade to API level 35 for Google app submission

We’ve upgraded our Android app to support API level 35, as required by Google for new app submissions.

      This change applies only to new submissions to the Google Play Store.

       Existing apps that are already live will not be affected.
 

September 2025 - News & Updates

Loyalty & Promotions

Promo Codes in One-Time Campaigns

What is it?

We’ve added a new Hub action that lets you send a promo code directly to a member (or newsletter subscribers) in One-Time-Actions:

• Personalized promo codes: Generated or Imported lists of unique codes (one per recipient).
• Fixed promo codes use a single code for all recipients (e.g.,BlackFriday30) 
   

Why does it matter?

Until now, promo codes could only be shared manually. With this action, you can:

• Send individual promo codes using One-Time-Actions.
• Decide whether to send via SMS or Email.
• Ensure each code is unique and used only once.
   

How it works

• In the Hub, go to the Campaign Center.
• Create One-Time-Action and choose Send Promo Code.
• A drop-down shows the set up promo codes that the merchant had created in advance in the Promo Code screen.
• Select the specific Promo Code Benefit you want to send.
• Choose the delivery channel: SMS or Email.

• Add a Mention (Members: Send Promo Code) to link a unique code to each target recipient

 

Important notes

• Codes are sent on a one-time basis; once used, they can’t be sent again.
• Mentions ensure the code is tied to the right recipient.
• On send, each queued recipient is checked for a code; if available, we insert it and send the campaign to that recipient; if not, that recipient is skipped.
• The system ensures only unused codes are sent. If no codes are available, the action won’t run and recipients will not receive the campaign.
   

FAQs

• What happens if no promo codes are available?
  The action will not run, and no message will be sent. If there are limited codes, some recipients may receive the campaign with a code, while others will not receive the campaign due to insufficient codes.
   
• Can the same member receive more than one promo code?
  Yes, as long as the campaign is set up to send different codes, a member may receive multiple codes across different activities. 
   
• What happens if a code is sent but not redeemed?
  The code remains active until its expiration date (if defined) or until the member redeems it.
   

👉 For more details, check out the Knowledge Article.

 

Additional enhancements:

Generic Date Automation

Businesses have been able to define up to 10 Generic Date fields in their registration form for some time, primarily as simple placeholders for important dates like anniversaries, sign-up dates, or custom milestones. Previously, their use was limited to basic filtering and display. The recent enhancement now allows these dates to be fully utilized in campaigns, rules, deals, and one-time actions, enabling automated and more complex date-based workflows across the platform.

How it works:

1. The Generic Date fields are not enabled by default. 
   To ensure they are configured correctly, go to Business Profile → Registration Form → Generic Date Fields 1–10 and verify that all settings are properly applied.
   
    
2. Once the Generic Date fields are configured correctly in the registration form, they can be used throughout the platform and can now also be leveraged in campaigns, rules, deals, and one-time actions. You can also choose the execution frequency (once-ever or annually) and set the exact timing for each rule, enabling fully automated date-based workflows

This makes managing date-based campaigns much easier - directly from the UI, no manual edits needed.

👉 For more details, check out the Knowledge Article.

 

Bugs fixes:

• Customer Portal - Point Shop Tag
• Unable to activate AI Campaign with communication as an email
• HUB 2 - Wallet Settings Sync (Backend/UI)
• HUB 2 Promo Code - filter by name

 

 

Customer-Facing Tools

Additional enhancements:

• Mobile - Cookie Consent Access

Previously, users had to clear browser data or hunt for a hidden link to change their cookie preferences. 
Now, they can easily access the Cookie Consent Management screen directly from the Privacy & Terms page, making it simple and convenient to review and update their settings anytime.

Availability:

Phoenix Version: 3.0.52

Minimum binary version iOS: 3.0.21

Minimum binary version android: 3.0.21

 

 

• OneTrust - Como HUB 

Fixed an issue where cookie consent functionality was missing in QA and DEV sites. The consent banner, settings buttons, and cookie list now work correctly for testing purposes.

 

• Customer Portal - Full Registration Form Improvements

The Full Registration Form now works smoothly, with cleaner setup and consistent behavior across the portal.

 

• Age restriction configuration - HUB 

A new configuration option has been added in the HUB under Business Profile → Legal → General, allowing businesses to define the Membership Legal Age. This ensures better control and compliance with local regulations regarding age-restricted memberships.

 

👉 For more details, check out the Knowledge Article.

 

 

• Customer Portal - Homepage Toggle for Registration Form

The Customer Portal is now always active, and the updated registration form is enforced for all businesses. A new Homepage toggle lets businesses control whether portal content is visible, so the form is available everywhere without affecting businesses that do not use the portal.
 

Go to Hub → Business Profile → Customer Portal and toggle the Homepage setting to control the visibility of portal content.

 

👉 For more details, check out the Knowledge Article.

 

• Hub 2.0 - Login with Google

Users can now log in to Como Hub using their Google account. As long as their Google account is active and linked, they can enjoy a faster, smoother login experience - without the need to re-enter a password or go through email code authentication.


 

 

Bugs fixes:

• Customer Portal - Improved Birth Date Selection
• Customer Portal - Birth Date Selection Fixed
• Cookie Banner - Scrolling Issue Resolved (Android)
• My Hub Preferences - UI Was Fixed 

 

Multi-channel Communication

Additional enhancements:

• Email Editor Upgrade

We’ve upgraded Como’s email editor to its latest version, giving users access to the most up-to-date tools for designing and managing emails.
 

• New Mention - “X points until next gift” in Email & SMS

We’ve added a new dynamic mention that shows members exactly how many points they still need to earn before reaching their next available Point Shop gift. This field can now be used in both Email and SMS communications, whether sent directly from a member profile or as part of campaigns (rules and one-time actions).

One-Time-Action:

 

Member profile:
 

 

This enhancement makes messages more personalized and engaging by giving members a clear, real-time goal based on their current balance and available Point Shop items.

 

 

Bugs fixes:

• Deep Link - Android OS 14+

Fixed an issue where deep links didn't redirect to the app on devices running Android OS 14 or higher. Now, visiting the link correctly opens the app instead of the customer portal.

 

Connectivity

Web View - Loading Performance Improvements
 

Previously, navigating from the Home screen to the Order screen through a Web View could feel slow and clunky, creating a frustrating experience for users.

With this improvement, pages now load much faster on first access, and repeat visits open almost instantly, making navigation smooth and seamless.

These enhancements apply across both iOS and Android, delivering a noticeably faster and more reliable experience for all users.

 

Setup

• Availability:
  • Improvements are available to all users starting from Phoenix version 3.0.52.
  • Android and iOS support requires binary version 3.0.21 or later.
     
• Hub 1 Configuration:
  Navigate to Hub 1 → App → Web Views → [select the relevant category].
  • Set the following parameters exactly as shown in the screenshot (mandatory - Manually):
     
    • cache – true
    • hideLoader – true
    • preloaded – true
       

• App resubmission:
  • No app resubmission is required.
  • Simply update the Phoenix version via Smalltool → Madmin.
     
• Verification:
  • These settings were applied system-wide, so all users should experience the faster performance.
  • If a specific customer still reports slow loading, verify that the three parameters are correctly configured.

Data & BI

Looker - Edit Templates

 

Previously, users could save templates in the Data Explorer but had to create a new template to make any changes, leading to duplicates. 

Now, users can edit existing templates directly - modifying or adding fields as needed; making template management easier and cleaner.

 

How it works

1. In the Data Explorer, select the template you want to edit.
2. Make the needed changes to the template fields.
3. Once you’re done, click the Save button.
4. The edits will be applied immediately and the template will be updated without creating a duplicate.
   
   
   
   
    

👉 For more details, check out the Knowledge Article.

Additional enhancements:

• Campaign Analysis Dashboard 

Previously, customers could only see the an - including the date shown in tooltips - are displayed alongside the graphs, providing more detailed insights. The graphs also include additional metrics such as total visits and average order value, giving a fuller picture of performance trends.

 

👉 For more details, check out the Knowledge Article.

 

App Release Notes
App Release

 

Android Version: 3.0.23 - (minimum Android version supported - 7)
iOS Version: 3.0.23 - (minimum iOS version supported - 13)

Phoenix Version: 3.0.54

• Minimum binary version iOS: 3.0.23
• Minimum binary version android: 3.0.23

 

July - August 2025 - News & Updates

Loyalty & Promotions

Card- based loyalty: Member Consent to Link Credit Card Token to Profile

What is it?
This new feature lets members give their approval (consent) to link their credit card token to their loyalty profile. Once linked, future transactions made with that card will automatically be recognized as theirs - bypassing the need for additional login steps like entering phone number or email.

 

How it works

• A new checkbox called "Allow card linking" is added to the member registration, profile update form, and a new consent preference in the member profile

   

  
   

• When members check this box, they agree to link their credit card(s) tokens to their loyalty profile.
   

  

• This consent is saved as a member preference and applies to all future cards used by that profile.
• Once enabled, transactions made with these cards will automatically link to the member’s profile.

Note: if a member doesn’t check the box, their card won’t be linked. 

 

Important details

• The card linking consent behaves similarly to other communication preferences like “Allow Email” or “Allow SMS”
• The consent field can be handled via APIs, so third-party apps or integrations can collect and update this preference too.

👉 For more details, check out the Knowledge Article.
 

 

Location group auto generation

What is it?

We’ve added a new “Generate” button in the Business Profile → Locations →  Location Groups section that makes it easy to create a location group for each individual location- automatically.

Why does it matter?

Previously, creating location groups for each location had to be done manually, which could be time-consuming and prone to errors. 
Now, with just one click, you can quickly create groups that are perfectly matched to each location, saving time and simplifying management.

 

How it works

• When users click the Generate button, a pop-up explains that one location group will be created per location.

• Users are asked to confirm whether to proceed or cancel.
• After confirmation, the system automatically creates a location group for every location.
• Each location group is named exactly like its location.
• Each group contains only the location it’s named after.
   

Important notes:

• The Generate button simplifies initial setup by automating group creation.
• You can still customize and edit groups after they are created.
• Be aware that deleting groups requires Access Groups to be enabled.

👉 For more details, check out the Knowledge Article.

 

Merge Flow: A New Way to Handle Duplicate Accounts

What is it?

We’ve significantly enhanced our Merge flow. When an updateMember request fails due to an existing member with the same identifier, the system now captures the event, allowing businesses to take action.

We’re introducing a new rule trigger: Member Already Exists, along with a new condition: Conflicting Identifier. With this rule, businesses can automatically prompt users to merge profiles when identifier conflicts are detected, streamlining data management and reducing duplicate accounts.

 

 

Why does it matter?

Until now, these situations would stop the customer journey - members were blocked, and staff had to manually step in.
This new flow reduces friction for members, gives merchants better control, and helps support teams track and resolve conflicts more easily.

 

What happens now?

• When a member tries to update his profile with an identifier that already exists in another account (for example, at a kiosk or online), the system detects it and logs a new action:Member Already Exists.
• This action can be used as a trigger in Hub rules, allowing you to:
  • Send the member a secure link to update their info (via Mention or direct link)
     
• The member is then redirected to update details from where they can review and update their information.
  If everything matches, the accounts are merged automatically after a quick verification (OTP).

👉 For more details, check out the Knowledge Article.

 

Additional enhancements:

• Legal age override support (BETA)
  • Businesses can now override the legal age restriction for members.
    Note: This feature is currently in BETA, and the UI support is expected to be released around September.
     

Bugs fixes:

• Better handling of null values in Member Merge
  • Fixed an issue where merging members could fail or display incorrect data if some fields were missing or empty.

 

 

Customer-Facing Tools

Multiple Branch IDs per Location 

We’ve added support for multiple branch IDs per location to handle cases where businesses use different systems (like POS and Online Ordering) that assign separate identifiers to the same physical site. This helps unify data, improve reporting, and simplify operations.

What is it?

Previously, each location had only one branch ID. When different systems used different IDs for the same place, data in dashboards and reports got split up, causing confusion and extra work.

Now, a location can have one main branch ID plus additional “sub” branch IDs linked to it. This means all data from different sources is grouped correctly under one location.

 

How it works

• Sub-branch IDs must be unique across the business to prevent reporting or syncing issues.
• The system prevents duplicate sub-branch IDs across different locations. If a sub-branch ID is already in use, trying to assign it elsewhere will trigger an error.

• The system handles location structure validations in the background, but it's important for teams to coordinate when making changes across multiple locations.

   

  

 

Challenges solved

• Inconsistent data: Different IDs for one location caused split reports and duplicated dashboard entries.
• POS migration issues: Switching POS systems meant creating new locations, breaking historical data.
• Billing discrepancies: A mismatch between branch IDs could cause incorrect billing.
   

👉 For more details, check out the Knowledge Article.

 

Hub 2.0 - Migrating Business Time Zone Settings from Hub1

What is it?
We migrated the business time zone setting from Hub 1 to Hub 2. To smoother and efficiency process and set up.
 

How it works
The business time zone is copied from Hub 1 into the Loyalty server whenever a business is created or updated. This happens automatically behind the scenes.
 

Hub 2:
Business profile → POS & Connectivity → General 

👉 For more details, check out the Knowledge Article.

 

Additional enhancements:

• Collapsible Campaigns in Campaign Center (Hub 2.0)
  • Users can now collapse and expand individual campaign sections using a small arrow at the top left of each campaign box. This makes it easier to manage long lists of campaigns.

 

• New Success Pages After Registration/Profile Update
  • When customers complete registration or update their profile through the Customer Portal:
    • They’ll be shown a branded confirmation page featuring your business logo, name, and relevant details, creating a more polished and consistent experience.
    • If your business has an app, the page will also display a “Download App” button, powered by OneLink, directing users to the correct app store for their device.
      
      
       

Bugs fixes:

• Style fixes in Member Profile
  • Minor visual issues in the layout were corrected to improve readability and consistency.
     

 

Multi-channel Communication

Email Templates Organization 

What is it?
Merchants often have many email templates stored in one place, which can get messy and hard to manage. To make this easier, we’re improving the email template system. 

We added group templates into containers (like folders or categories). You can also move templates between these containers. This makes finding and organizing templates much simpler.

Why it matters
Right now, templates are all in one flat list. This makes it difficult to:

• Quickly find the template you need
• Keep things organized as the number of templates grows
• Manage templates efficiently

With containers, merchants can easily group related templates, improving workflow and saving time.

 

How it works

• Users create and name containers (called Category Groups).
• Every new template is created inside a container.
• Existing templates can be placed into a default “untitled” container if needed.
• Templates can be moved between containers.
• You can search and filter templates by container names.
• The interface clearly shows which templates belong to which container.
   

👉 For more details, check out the Knowledge Article.

 

Additional enhancements:

• Email Mentions
  • We’ve introduced new mentions in our email builder:  member detail mentions. Now, each email can be personalized with dynamic member information, improving relevance and engagement.

 

 

• Web Push Inbox in the Customer Portal

A new Web Push Inbox was added to the Customer Portal:

• It allows users to view previously sent web push notifications.
• The inbox is accessible from both the homepage and the main navigation bar.
• Each message includes its title, description, and image, if provided.
• This inbox is separate from app push notifications – it only includes web messages sent via browser.

• Helps users keep track of messages they may have missed or closed.

   

  
  
  
  
   

Bugs fixes:

• Illegal characters removed from SMS messages
  • Non-supported characters that could prevent message delivery are now automatically cleaned before sending.
    
     

 

Connectivity

App Deep Link Support - Phase 1

What is a deep link?

A deep link is a URL that directs a user straight to a specific web view page  within a mobile app, rather than just opening the homepage or app’s main screen. It allows for more precise navigation, improving user experience by taking them exactly where they need to go.

 Our current deep link setup works as follows:

• If the app is already installed on the device, tapping the link will open the app directly.
• If the app is not installed, the link will open a fallback webpage instead (rather than redirecting to the App Store or Google Play).

It ensures users can still access content when the app isn’t installed, but does not yet support automatic redirection to the app store for download.

👉 For more details, check out the Knowledge Article.

 

Bugs fixes:

• Improved support for large payloads in Action Log (Shopify integration)
  • Previously, when opening a purchase activity involving multiple members, the extended activity table overflowed or appeared misaligned.
  • The layout now handles large activity data correctly without breaking.

Data & BI

Looker - Support Multiple Branch IDs per Location - Data Explorer & Como Projects Update

The Data team has enhanced the system by adding support for sub-branch IDs per location within Data Explorer and Como projects.

This includes:

• New mapping tables that link sub-branch IDs from different sources to a main branch ID that is mapped in HUB.
• Improved accuracy in tracking purchases and general information across these IDs, avoiding data confusion .

These updates provide more reliable and comprehensive data reporting for locations with  sub-branch IDs.

There have been changes to the following reports: 

• Points/credit
• Benefits
• Punch Cards

• Promo Codes

   

Additional enhancements:

• POS Transaction ID Added to Points/Credit Explore

The data team enhanced the Points/Credit Explore by adding a new field for POS-related transaction IDs.
This improvement allows better tracking and analysis of transactions linked to POS systems within the existing data reports.

 

Bugs fixes:

• Promo Codes Linked to General Membership in Reports
• Punch Card Expiration Date Missing in Explore Results

 

App Release

Phoenix Version: 3.0.49
iOS / Android Version: 3.0.21 (Minimum: iOS 13 / Android 7)

 

Bugs fixes:

• Cookie Consent Modal – Scroll Issue Fixed (Android)

We resolved a UI issue that prevented proper scrolling in the cookie preference banner on Android devices.

The fix is now live in production and available in Phoenix version 3.0.49.

• Fixed the webview where some items were not clickable on iOS

 

 

 

June - News & Updates

Loyalty & Promotions

Import Promo Code

We’re introducing a new promo code type: Import Promo Code. This feature expands our promo code capabilities by allowing merchants to import their own codes from third-party campaigns. It opens the door for easier collaboration with external vendors and marketing partners.

👉 For more details, check out this Knowledge Article.

New Wallets (ALPHA)

Enhancing Payment Flexibility, Security, and Engagement

Now, businesses have the flexibility to process each wallet can be configured separately, based on business needs and purchase sources (POS, online, kiosk, etc), ensuring a customized, seamless experience for both businesses and customers.

Dynamic Ratio for Multi-Region Businesses

Enable seamless cross-region transactions by dynamically setting conversion ratios per API key and wallet. Customers earn and redeem in their local currency without manual conversions, ensuring a smooth global experience.

Custom Payment Methods

Assign specific payment methods per wallet, ensuring the right integration for every transaction. Supported options include:

✅ Tender

✅ Discount

✅ POS Configuration

Advanced Counter for Rewards

Use wallets as advanced counters to track visit frequency and spending for tiered loyalty programs. Configure rules for accumulation and redemption, automating rewards with precision.

Boost Reward Customization with Additional Wallets

With multiple wallets, businesses can now go beyond basic loyalty programs. They can:

✔ Customize tiered activity levels based on visits and spending behavior.

✔ Assign different reward structures per wallet, offering more tailored incentives.

✔ Track and reward customers across different locations, services, or product categories.

Flexible Wallet Controls with Min/Max Limits

Define minimum and maximum thresholds per wallet to control redemption behavior, prevent misuse, and align with specific business goals. Whether it’s setting a spending floor or capping redemptions, you’re in control.

👉 For more details, check out this Knowledge Article.

Customer Facing Tools

New Legal Service - Now Available in GA!

Our new legal service is now generally available to all! It includes updated Privacy Policy and Terms & Conditions templates, designed to meet the latest market compliance requirements. These templates now support the inclusion of your app name or business entity name, helping ensure your legal documents are clear, accurate, and aligned with industry standards.

Customer Portal 

Swedish And Danish Support

The Customer Portal is now available in Swedish and Danish, making it easier for users in these regions to navigate and interact in their native language. This enhancement improves accessibility and provides a more localized user experience.

Accessibility Upgrade

We’ve upgraded the VoiceOver support in the Customer Portal to provide a smoother and more intuitive experience for users relying on screen readers. This enhancement ensures better navigation and improved accessibility across key portal features.

HUB

Campaign Center Organizations

We’re excited to introduce a new way to organize your Campaign Center! With a simple drag-and-drop interface, merchants can easily reorder campaigns and the activities within them. You can also restore the original order or save your custom arrangement, giving you full control over the campaign flow and structure. Please note we can't move activities between campaigns.

Merge Log

We’ve added a new user action log entry that records when a member completes the merge flow. This provides better visibility and tracking for merged accounts.

Add currency support to Morocco -  د.م.

We’ve added support for the Moroccan Dirham (د.م..) across the platform.

SMS URL Validation for 10DLC Campaigns

To ensure continued compliance with US Carrier regulations for 10DLC messaging, we’ve introduced new validations and messaging for campaign URLs.

Each 10DLC campaign must now be associated with a single, customer-owned web domain. While full domains are preferred, branded URL shorteners are allowed.

However, use of public or shared domain shorteners is prohibited and may result in campaign suspension or termination.

Prohibited URL Shorteners:

bit.ly

goo.gl

tinyurl.com

tiny.cc

lc.chat

is.gd

soo.gd

s2r.co

clicky.me

budurl.com

bc.vc

.xyz domains

Recommended:

Full domains like .com, .gov, .org

Branded shorteners (e.g., Como’s branded short URL service)

Security Assessment

Users who reset their password within the Hub will be logged out of all other browsers they were previously logged into.

Users who click "Forgot Password" will also be logged out of all other active browser sessions.

App

Android Version: 3.0.20 - (minimum Android version supported - 7)

iOS Version: 3.0.20 - (minimum iOS version supported - 13)

Phoenix Version: 3.0.42

Minimum binary version iOS: 3.0.20

Minimum binary version Android: 3.0.20

Adding Device Source Name to WebView

We've enhanced the WebView functionality by adding the Device Source Name (devicePlaform). This update allows third-party integrations to access the device name (IOS/Android), providing more granular data for improved analytics and a deeper understanding of user behavior across various devices. This added information will enable more targeted and efficient optimization strategies for our partners.

Gesture Back Param on Webviews

We’ve introduced a new WebView allowGestureBack option that enables users to swipe back on iOS or use the back button on Android, if the WebView supports this functionality (as supported by the third-party WebView).

Location Screen Enhancement

We’ve improved the location screen UI for a clearer and more actionable experience:

Added icons next to the address and phone number

Applied underline styling to both fields to highlight them as clickable CTAs (Call to Action)

These changes help users quickly access directions or make a call with ease.

Security

Upgrade recaptcha version

App Bug Fix

The new Privacy Policy link is broken on Android

Ordering Page Web View Loads Twice in the App

Multi-channel Communication

Access Group - Multiple Email Sender Name - BETA

We’re excited to roll out a powerful enhancement to our Access Group feature, each access group can now set a custom sender name. This means communications can be fully aligned with each group’s brand identity, creating a more personalized and professional experience.

In the Send Email action, you’ll find a new option to override the sender name directly in your workflow, giving you complete control over how your messages appear.

SMS Safe Hours Window - ALPHA

We’ve introduced a new Safe Hours Window feature for marketing SMS campaigns. This allows you to define a consistent daily time range during which messages can be sent (e.g. 10:00–18:00), and select which days of the week it applies to.

Note: You can’t set different hours for specific days; the same time window will apply to all selected days.

If a message is scheduled outside the defined window, the system will fail the sending, ensuring your communications stay within your approved timeframe.

Connectivity

Card Link Member Attribute

Our getMemberDetails call now includes a new attribute that indicates whether a member has an identified card token linked to their profile. This allows our partners to quickly check if the member is connected through a card-based segmentation.

Lightspeed K – Agent Integration Now in ALPHA

We’re excited to announce that our integration with Lightspeed K using our Agent technology is now complete and has entered the Alpha phase.

This integration is designed to support tax-inclusive regions, expanding our compatibility and enhancing merchant capabilities in these markets.

Data & BI

Export Event Report

You can now gain actionable insights by creating an export event report directly from the platform. This enhancement makes it easier to analyze performance, share results with your team, and maintain external records for further reporting or review.

Add Gift discount to Punch Card Report

We’ve enhanced the Punch Card Report to include Gift Discounts. This update provides a more complete view of all rewards and redemptions associated with your punch card campaigns.

 

April - May 2025 - News & Updates

1. Sorts & Limits Conflict Management - Enhancements

“None” Limit Strategy 

We’ve introduced a new ‘None’ value to the limit strategy. When selected, the conflict resolver will start organizing discounts based on the highest calculated discount. 

Percentage Limitations 

Our discount amount limitations have been improved! You can now set percentage-based limits for amount-based fields, including Benefits, Deals, or both—offering greater flexibility in discount configurations.

👉 For more details, check out the Knowledge Article.

2. Promotion System - Calculate Deals Before Gifts

We’ve added a new “Before Gift” option in the Calculate Deals fields, giving businesses greater control over promotion calculations. With this enhancement, deals can now be calculated before gifts in the promotion flow, ensuring more accurate discount calculations and optimized benefits for customers.

This update provides more flexibility in structuring promotions, allowing businesses to fine-tune their discount strategies while maintaining a seamless customer experience.

3. User Deletion – Stripe Subscription Handling

We’ve improved our data privacy and account management flow. Now, when a user requests to have their account deleted, their associated Stripe subscription will be automatically canceled and removed as part of the deletion process.

4. Customer-Facing Tools - Franchisees Access Group - Phase 1 (Alpha)

Empower each brand within your multi-brand ecosystem to craft its own customer engagement strategy while maintaining a unified loyalty program. For multi-brand companies, managing customer loyalty can be challenging. A shared loyalty program often lacks the flexibility individual brands need to maintain their unique identity while still benefiting from cross-brand customer engagement.

With this feature, multi-brand companies can create User Access Groups and assign them to Location Groups to ensure proper brand separation within the system.

How It Works:

• Each User Access Group will be assigned to a Location Group, linking hub users to specific locations associated with their brand.
• Employees within a brand will only have access to the campaigns created within their assigned User Access Group.
• Group-level users, also known as HQ users, will have broader access and can oversee multiple brands as needed.

This setup ensures secure, structured access control, allowing brands to operate independently while maintaining an organized multi-brand environment.

👉 For more details, check out the Knowledge Article.

5. Customer Portal - Add to Home Screen Button

Our Customer Portal is now allowing users to access it like a native mobile app. To enhance convenience, we’ve introduced an "Add to Home Screen" button, making it easier for customers to save the portal directly to their device’s home screen.

Encourage your customers to add the Customer Portal to their home screens for a smoother and more app-like experience!

6. Polish Language Support

Our system now fully supports the Polish language, making the experience more accessible for Polish-speaking users across all interfaces.

7. Multi-channel Communication - Newsletter Subscribers User (BETA)

The Como Newsletter Subscriber feature enables merchants to engage with audiences who are not registered club members by creating subscriber pools and facilitating targeted communication.

Subscriber users are identified as non-members who have not provided full consent but have opted in to receive marketing emails.

To enable this feature, navigate to the Features & Add-ons section under Business Profile, locate the Non-Member Communication flag, and activate it.

For a seamless experience, ensure that the merge flow is enabled to integrate subscriber data smoothly.

Steps in the Campaign Center:

1. Choose One-Time Action.
2. Select Start From Scratch.
3. Click on  Select Members.
4. Navigate to Specific Members > Member Attributes.
5. Define the conditions:
a. Consented to T&C is NO.
b. Allow Email is YES.
6. Click FILTER NOW

👉 For more details, check out the Knowledge Article.

8. Push Notifications Import 

We’ve introduced a new capability to import push notification preferences, ensuring a seamless experience when managing user communication settings.

With this update, you can now import:

• Push notification preferences (allow or deny)
• Device token for identifying and targeting specific devices
• FCM token for Firebase Cloud Messaging integration

This enhancement simplifies data migration and ensures that notification settings remain consistent across platforms.

9. Connectivity - Bulk sending in External Push gateway 

We’ve added support for bulk sending through the External Push Gateway, making it easier to send large-scale push notifications efficiently.

With this enhancement, you can:

• Send push notifications to multiple users simultaneously
• Improve delivery speed and reliability for large campaigns
• Ensure seamless integration with external push services

This update optimizes performance and streamlines communication for high-volume messaging needs.

10. Card based Linking with Toast POS (Alpha)

We’re excited to roll out beta support for Toast POS in our Card-Based Linking feature. This integration allows member accounts to be identified and linked with a simple card swipe on Toast devices, making the process quicker and more intuitive for staff and guests alike.

11. Purchase Scanner Enhancements 

We’ve improved the Purchase Scanner feature with a cleaner UI and a smoother flow. Additionally, a new registration flow allows users to sign up if no account is found, linking the transaction and directing them to their account.

Note: The Customer Portal configuration must be set to Full Registration Mode.

12. Identify Heartland Online Orders from Como App & Portal

Merchants using Heartland online ordering can now track the source of online orders—whether they were placed via the Como App or the Customer Portal.

With this enhancement:

• Orders are tagged and reported under specific Rooms in both HRPOS and Como.

• Merchants can configure Rooms based on order type (e.g., App Delivery, Portal Carryout, etc.).

• Simple URL parameters (comoapp=true / comoportal=true) enable accurate attribution.

This improves reporting clarity and helps merchants better understand customer ordering behavior across digital channels.

👉 For more details, check out the Knowledge Article.

13. Data & BI - Campaigns Analysis (Alpha)

The Campaigns Analysis feature provides a comprehensive overview of key engagement metrics over time, helping you track and evaluate customer interactions effectively.

With this feature, you can analyze:

1. One-time executions to assess specific campaign performance

2. Members in activity in specific campaign

3. Joined Members

4. Assets received and redeemed to monitor reward engagement

5. Push notifications sent

6. Emails sent and unsubscribe rates to track communication effectiveness

7. SMS sent and unsubscribe rates to measure outreach impact

Sales trends over time for deeper business insights

This enhancement provides valuable data to help optimize engagement strategies and enhance customer experiences.

14. Script Engine - Asset Expiry Notification

This feature enables businesses to automatically notify members before their gifts will expire. The script supports both daily and monthly runs—daily runs notify members a set number of days before expiry, while monthly runs return all assets expiring in the next calendar month, Available as an add-on.
This add-on helps businesses drive timely engagement and reduce missed redemptions.

👉 For more details, check out the Knowledge Article.

15. Non-Member Deal Analysis 

We've enhanced our Deals Report to now include analytics on non-member deals, providing merchants with deeper insights into deal performance beyond loyalty members.

With this update, merchants can:

• Track engagement and redemption rates for non-member deals
• Compare performance between member and non-member campaigns
• Optimize promotions based on comprehensive deal data

This addition helps businesses refine their marketing strategies and maximize deal effectiveness across all customer segments.

 

January 2025 - News & Updates

1. Web Push Notifications

We’re excited to introduce web push notifications as the latest addition to our communication portfolio. When users log in to the customer portal, they will automatically receive a prompt to enable web notifications. This enhanced feature allows users to stay connected with real-time notifications across devices. iOS users can enable this by adding the portal to their home screen via Safari.

IOS: Tap Share Icon -> swipe up and tap Add to Home Screen.

To create a web push activity just create a rule or one-time action and click on Send Web Push Notification.

 

2. Active Asset Report Dashboard

Gain comprehensive insights with the new Asset Dashboard, designed to empower merchants with a detailed overview of their assets. Track assigned assets, identify those active on member profiles, and access key metrics to drive actionable decisions effortlessly.

3. Registration/Update Details Form Multi-Language Support 

We’re excited to introduce multi-language support for the Customer Portal's Registration and Update Forms, allowing you to translate registration fields and descriptions into any supported language. To enable this feature, simply configure additional languages in your Customer Portal settings and provide a more inclusive, localized experience for your users.

4. Social Gift: Fresh New Design

The Social Gift feature has been revamped with a sleek, modern design, offering a trendy and refreshed look. This update also includes support for multi-country codes, enhancing functionality for our global merchants.

5. Loyalty & Promotions

a. Sorts & Limits Conflict Management - BETA 

Streamline promotional management with the new Sorts & Limits Conflict Management feature. Effortlessly prioritize deals or gifts using customizable sorting strategies, reallocate unused discounts for optimal efficiency, and set precise limits on deals, gifts, or total discounts per transaction. This feature automates workflows, protects revenue, and enhances the customer experience by eliminating confusion and ensuring promotions are applied effectively - all while giving the merchant full control over promotional strategies.

b. Sorts & Limits Conflict Management Configuration

You can take control with the new Promotion System tab under POS & Connectivity in the Business Profile section, with the redesigned Conflict Management Configuration. This intuitive tool empowers merchants to:

Define how the system prioritizes and sorts gifts or deals.
Set limits on the number of deals, gifts, or their combination within a single purchase.
Specify the maximum discounts for deals, gifts, or their combination.
These capabilities allow merchants to fine-tune promotions, ensuring a seamless and satisfying purchasing experience for their members.

Available only on 4.0 integration.

Bug Fix: Resolve points accumulation for delayed transactions involving multiple members

6. Customer-Facing Tools

a. Dynamic Text Translation - Phase 2

We’re excited to introduce the next step in multi-language support for the Customer Portal: dynamic text translation. This feature enables a more inclusive and localized experience by allowing dynamic text to be translated effortlessly into any supported language, catering to a diverse audience.

To activate this feature, simply configure additional languages in your Customer Portal settings and provide seamless, multilingual interactions for your users.

b. Merge Flow - ALPHA

Our new Merge Flow empowers merchants to seamlessly manage multiple registration and update sources, providing enhanced control over user merging. This feature addresses scenarios where a member is registered with one unique identifier but attempts to register or update their profile using another identifier that already exists in the database.

For example, if a member uses a unique identifier (such as an email or phone number) that is already in use, the system flags the duplicate identifier and verifies it via 2FA with the user on the existing identifier. Once verified, the Merge Flow combines the profiles into a single user, ensuring a streamlined and cohesive experience.

Note: The new Merge Flow is available exclusively in the customer portal with full registration mode enabled.

 

7. Connectivity

a. Merge Flow - ALPHA

Our new merge API flag enables partners managing registration UIs to seamlessly update existing users by combining an update call with a Merge flag. A common use case is when a member attempts to update details using a unique identifier (such as an email or phone number) that already exists. In such cases, the system responds that the identifier value already exists. With this new flag, the system will merge the profiles into a single user effortlessly.

b. Agent - Phone Validation

Phone validation is now driven by HUB configuration. Validation rules for registration will be automatically retrieved from the business registration form under the Business Profile, ensuring consistency and accuracy.

c. Agent -Advanced Scanning: Custom Identifier Support

Our scanning capabilities have been upgraded to support a custom identifier field, enabling identification through QR code scanning. Any member static identifier value embedded in the QR code can now be recognized by the Agent scanning feature, significantly enhancing multi-source identification.

This update also includes support for Como Wallet Passes under the Agent approach. To enable this feature, configure the wallet pass identifier in HUB 1 under "Custom Field for POS Identification".

8. Data & BI

a. Active Asset Report Dashboard

Gain comprehensive insights with the new Asset Dashboard, designed to empower merchants with a detailed overview of their assets. Track assigned assets, identify those active on member profiles, and access key metrics to drive actionable decisions effortlessly.

b. Tier Management: Based on Visits and Purchases

Our enhanced tier management tool now lets you create tiers based on visit counts and purchase amounts within a specified timeframe. This new capability gives you greater flexibility to tailor your loyalty program.

App

Android Version: 3.0.17 - (minimum Android version supported - 7)
iOS Version: 3.0.17 - (minimum iOS version supported - 13)
Phoenix Version: 3.0.18

• Minimum binary version iOS: 3.0.17
• Minimum binary version Android: 3.0.17

App Bug Fix

• Multi - lang sync issues
• Background image fix (image was not taking full length - space when scrolled to max)

 

September - October 2024 - News & Updates

1. Customer Portal: Registration Landing Page

Our customer portal now includes a registration landing page, allowing merchants to embed the registration process at any touchpoint for direct sign-ups.
Example: http://businessName.comosense.net/lp/register.

2. Favicon For "Add to Home Screen"

Users can now easily add the customer portal to their mobile home screen, giving it the look and feel of a native app. This enhancement streamlines access and creates a more immersive and app-like experience directly from their mobile device. 

3. Data & BI: Card-Based Segmentation Dashboard

The Card-Based Segmentation dashboard enhances the efficiency of loyalty programs by generating valuable data that allows merchants to gain deeper insights into customer purchasing behavior.

Limited availability: This is currently available only for Heartland merchants using Heartland/Global Payments processing. 

4. Tokenization Dashboard Flag

A new Tokenization feature (also known as Card-Based Segmentation) has been added to the Data Section under the Features & Add-ons screen within the Business Profile. This feature enables the use of the card-based segmentation dashboard. 

Limited availability: This is currently available only for Heartland merchants using
Heartland/Global Payments processing. 

5. Points/Credits Expiration - BETA

We are excited to announce the release of our advanced points/credit expiry engine, which empowers merchants to create more sophisticated loyalty programs. This new script engine is designed to manage members' points or credit balances and includes several capabilities, some of which are available as add-ons:
- Points/Credits Expiration: Expire member points/credits older than a specified period.
- Points/Credit Expiration Notification: Notify members before their points or credits expire.
- No Activity Points/Credits Reset: Reset members' points or credits to zero after a specified period of inactivity.
- No Activity Points/Credits Reset Notification: Notify members before their points are reset to zero due to inactivity. 

6. Tier Management - BETA

We are thrilled to introduce our advanced tier engine, designed to enable merchants to develop more dynamic loyalty programs. This new script engine integrates with our Tier Management system and provides two main functionalities for managing member tiers based on points or credit balances, along with additional features available as add-ons.

Standard Tiers
- Assignment: Members are placed into tiers according to their points.
- Downgrade: Members are downgraded if their points fall below the requirement for their current tier.
- Promotion: Members are promoted to a higher tier when they accumulate sufficient points.
Tiers with a Cooldown Period for Downgrade
- Assignment: Members are assigned to tiers based on their points.
- Downgrade: If points drop below the current tier's requirement, members enter a grace period.
- Grace Period: Members have time to recover their points before a downgrade takes effect.
- Promotion: Members are promoted to the next tier upon accumulating enough points. 

7. App: New Forms/Surevy look

A new Tokenization feature (also known as Card-Based Segmentation) has been added to the Data Section under the Features & Add-ons screen within the Business Profile. This feature enables the use of the card-based segmentation dashboard.

8. New Emended Purchase History

We've refined the design of our purchase history screen with a sharper, more modern look that aligns with the customer portal. The setup remains unchanged, but the color scheme is now controlled from the customer portal configuration screen in HUB2.

9. Wallet Pass: Web Push - BETA

In our latest update, we're introducing a beta feature that allows our wallet pass communication to send push notifications to Android users via the Chrome browser. When users download the wallet pass, they will receive a prompt asking for permission to send notifications.
To trigger the consent dialog, users need to download the wallet pass either from the app using the custom parameter 'inAppBrowser' or directly from the Chrome browser.
To enable this feature during the beta phase, please reach out to your designated Wallet Pass contact and CC Partner Support.

Note: this feature can be enabled only for new wallet pass users.

 

August 2024 - News & Updates

1. Customer Portal - Valid From and Expiration Dates To Gifts

Our latest update will now display the valid-from and expiration dates for gifts, ensuring clear and consistent communication with club members.

2. Update Details Form

To further enhance the customer portal experience, we've updated the details form by retrieving the latest version from the HUB update form. With the full registration form mode now enabled, both registration and update forms are seamlessly integrated for a smoother user journey. 

3. Get Identification Code

We have now enabled the option to request the Como identification code through additional identification methods

4. Sorting Point Shop Retrieved Via API

We sort the point shop items in the getMemberDetails + pointShop calls, which allows us to
sort the point shop items in ascending order.

5. Subscribe To Push Notification

We have now added the ability to subscribe to the Como push notification service using
more identification methods.

6. Update Reports Dimension Fields

We've updated the promo code, deals, benefits, and punch card report dimensions to better align with key parameters. This enhancement enables more advanced analysis, supporting data-driven decision-making.

 

June - July 2024 - News & Updates

1. Member Profile

We now support push notifications for members without a phone number. This feature complements our recent update, which enables members to log in to the app using their email address.

2. Communication Settings 

We have separated our communication settings for each method (SMS, email, push notifications), allowing each to function independently. This change enables merchants to manage each method smoothly without relying on the others.

3. Registration Form - Country Code

We're excited to announce the addition of country code configuration for the phone number field. This enhancement is a significant advancement for our service, particularly for businesses operating in multiple regions. When you enable the option to display the country code, it will automatically retrieve the relevant countries from the customer portal.

Note: To implement these changes in the country code configuration, first save the settings in the customer portal, then save the registration form.

4. Wallet Pass Configuration within Customer Portal

We've added wallet pass configuration to Menu & Features, allowing you to control the order and name of the wallet. This feature is available exclusively for businesses with an active wallet pass.

5. Country Code Selector within App

Following the latest updates to the registration form, we have added a country selector to the app's login screen. To configure this feature, please complete the necessary settings in the customer portal and registration form, then follow these steps:

1. Navigate to Hub 1 >> Branding (New) >> Design (New).
2. Set "Login Screen - Allow Login With Phone Number Or Email" to OFF.
3. Save and update the app.

6. Customizable Location Screen

We have introduced a new feature that allows you to customize the location list and details screen. You can now modify the text on the location screen to display store details and configure quick navigation on the location icon to open a web view. To use this feature, follow these steps:

1. Navigate to Hub 1 >> Layout >> Location (New).

You can now use the following configurations:

1. Location List - Clicking on Image Redirects to the Left Button Action on Location Config
2. Location List - Show Phone Number (default is On)
3. Location Screen - Buttons Size (default is 70)
4. Location Screen - Buttons Position (top or bottom)

To add new buttons to the location screen:

1. Go to Layout >> Location Screen.
2. Choose a screen.
3. Set the buttons for Tile A and Tile B.
4. Save and update the app.

Note: You can add two additional buttons to the default ones under Location >> Location.

7. Franchise Settings 

Merchants with franchise users restricted to specific locations can now filter their location population using two fields: home branch ID, set during registration, or preferred location, which updates automatically once a week.

8. Generate App Client ID

9. Generate App Client ID

10. Country Code - Native Registration Form within Customer Portal

11. API - Detailed Error Field To Registration

12. Data & BI - Member Metrics

Data Explorer - We've introduced new metrics for first and last purchases in the member report, allowing for analysis over time and across different locations. This addition provides actionable data to inform decision-making.

All Dashboards - We’ve added a new member metric for first purchases. This dashboard presents first purchases over time, broken down by location, helping businesses recognize trends and changes. These insights enable informed decision-making and strategy optimization.

13. HUB User Action Log - Points/Credit Report

16. Inbox Saved Messages

 

March 2024 - News & Updates

1. Alphanumeric Fix Code

We now allow alphanumeric characters in fixed promo codes. Each code can be a maximum of 100 chars, and a single code cannot be utilized for distinct promotions within the same business.

2. Restart of Ended Fix Promo Code

Fix code campaigns that were ended can be restarted without any time limit. 

The same fixed code cannot be used for different promotions for the same business (even if the campaign is ended).

3. Exclude tax from means of payment

In Tax Excluded countries, the merchant can exclude tax from a means of payment, adding points/credit through automation, and controlling the accumulation of the members.

4. And/Or Relations for Filter and One-Time Conditions

The relationship between filters and one-time conditions can now be defined as either "And" or "Or," enabling the creation of new filter levels and segment formation

5. Customer Portal

a. Points/Credits setting

The merchant utilizing the payment ratio can now showcase it on the portal, illustrating, for instance, a ratio of 2 non-monetary points to 1 monetary point (for spending).

b. Custom Menu Dynamic Buttons

Dynamic buttons from the custom menu can now be presented on either the profile screen, the side menu, or both screens.

c. New configuration to hide QR code or Barcode ID

The merchant now can manage the visibility of the QR code or barcode directly from the customer portal navigation bar.

d. Show/hide Phone Number or Email from Registration

Now we can remove phone number or email from the registration form on the customer portal.
To show the phone number or email all the fields in the registration form section should be enabled.
When one of the fields is disabled it will hide the phone number or email from the registration form in the customer portal.

Note: To implement changes in the customer portal form, you must save the modifications once again in the customer portal section.

6. Friend Referral API

Now, we can share our friend referrals with external apps. This feature enables third-party developers to generate and present unique friend referral links. These links allow customers to invite their friends to join the program, offering the customer a reward for each friend that joins.

External apps can also develop their registration process, including a referral code property for members who have a friend referral code to join the loyalty program.

For more details, reach out to your CSM or integration team.

 

February 2024 - News & Updates

1. Asset Removing

We now offer support for removing multiple assets, including Gifts and Punch cards, from the member profile. This enhancement allows for more efficient management of assets associated with individual profiles.

2. Auto-Refresh for Member Profile

The auto-refresh functionality for member profiles will now pause after 20 minutes. We have introduced a toggle button, allowing users to manually extend the auto-refresh by an additional 20 minutes.

3. New Email Setting

Email Tracking: Merchants have the option to enable or disable email tracking. In cases where email tracking is disabled, both email clicks and opened emails will not be monitored and will show in the member user actions and emails report in the Looker.

In general, our recommendation is to enable email tracking permissions.

Email Template for 2FA: Customize the 2FA email to match the design preferences of merchants. Users will be provided with a shortcode to incorporate into the email for two-factor authentication. Simply configure by adding {{code}} within the email body.

Note:  only one email template can be designed as 2FA enabled.

Email Template for Consent: Customize the consent email to match the design preferences of merchants. new club members will receive a designed Terms & Conditions template.
Simply configure the following parameters: by adding {{subject}} in the subject line and {{{message}}} in the email body. Club members will receive a designed email for consent purposes.

Note: only one email template can be designed as consent enabled.

4. Pinned Campaigns

Check out our cool new feature: a border shows up for Pinned Campaigns. This tweak makes it super easy for users to spot and identify pinned campaigns. Plus, you can also pin an activity and filter for added convenience.

5. AI-powered SMS and Push Assistance

Meet our latest addition: an AI assistant for crafting SMS and Push notification messages!
Now, merchants effortlessly create and promote messages for club members.
Customizing the tone enables you to fine-tune the emotional style of the generated text, providing control over the intended mood, whether formal, friendly, professional, or casual.

Ask partner support to enable this feature in Features & Add-ons for an upgraded level of assistance and functionality.

6. Custom login

Now in Hub 2, enhances your user experience by implementing a custom login configuration directly on the registration screen, allowing club members to verify themselves by selecting their preferred verification details for easy login. 

7. Translation of Business Insights into Spanish

Como now offers the capability to translate business insights into Spanish. This enhancement allows for a more inclusive communication of your business information, catering to a Spanish-speaking audience.

8. New "Asks to be forgotten" trigger

We have introduced a new trigger in the rules section, empowering merchants to take action when a member requests to be forgotten. Actions may include sending an email or SMS to remind the member that, in response to their request, their profile is scheduled for deletion.

9. Demo Mode

Demo mode provides prospective users with the opportunity to experience the business environment and explore some of Como's features without the need to disclose any sensitive data from live accounts. It enables individuals to interact with the platform and gain a hands-on understanding of its capabilities, fostering a sense of the business experience without compromising the security of actual account information.

10. Customer Portal

We're thrilled to unveil our latest Customer Portal, a highly customizable platform that puts merchants in control. Tailor every aspect to align with their brand and customer experience, from icons to text, color scheme, language preferences, and even menu and features. Enjoy the freedom to create a personalized and seamless interaction with club members!

 

Ask partner support to enable the feature under Features & Add-ons.

Configuration

General Settings: Merchants can input their business name and specify the domain of their portal.

They can also tailor the wallet type based on the club's preferences and establish a connection to their wallet pass for seamless integration.

Branding: Merchants have the flexibility to design elements according to their preferences, ranging from button styles to the Fav Icon.

Color Scheme: The default colors are initially pulled from the registration form. However, can be modified the color scheme according to merchant preference, including light and dark modes options within the portal.

Login Screen: Merchants have the authority to determine the greeting their members receive and the ability to customize the text on the login button, giving them full control over the welcoming experience for the users.

Menu & Features:
Merchants gain the ability to manage the screens presented to the club members. Within the reward screens, you have the flexibility to select which types of rewards to display—whether it's all rewards, active ones, deactivated ones, future rewards, or those that have been redeemed or expired. Additionally, merchants can customize the friend referral screen, point shop, and locations, and even include custom screens for their website or online ordering, among other options.

Localization:
Merchants can configure settings for multiple countries and languages, providing them with the flexibility to customize their brand's presence on a global scale. 

11. Asset Tags

Asset tags, including Gifts, Promo codes, and Punch cards, have been integrated into the Campaign Center. Moreover, the recently introduced Gift tags in the HUB are now easily accessible and visible within Looker. This enhancement empowers businesses to send the same asset to multiple tiers and filter specific insights within their desired segments.

 

For example, franchisees can send the same gift to multiple franchises, apply tags, and then filter the benefit report based on the applied tags so they keep track of usage for billing or monitoring.

12. Push Notifications Error Code

The Push Notifications Error Code now appears in the app activity report on Looker. This error code will assist in investigating members who are experiencing issues with receiving push notifications.

13. Push Notification Extra Data

Push notification extra data can enable the transformation of additional data for an external app. Businesses can leverage this feature to redirect push to open specific pages in the app, open web pages, etc.

This option is accessible only when the external app flag is enabled on the Features & Add-ons screen.

Before utilizing this feature, our recommendation is to consult with the app developer for more additional details.

14. Item Selection

Introducing a new method for reporting to the POS on gifts that consist of multiple items, which enhances the POS system by improving its efficiency when members redeem gifts during a purchase. The POS presents which items are eligible for redemption, and it can also be used to upsell.
Additionally, allow the integration in POS to add the item automatically to the cart.

 

Note: Please check with the integration team regarding the availability of the feature with POS.

How Does it work?

Ask partner support to enable the feature in Features & Add-ons screen.

How does it work?

When creating a new promotion, activate the item selection mode. Choose the discount type for a specific item or opt for a promotion such as 'Buy X, Get Y' for each qualifying purchase/spend.

Include global text to enable the POS to display universal instructions, such as 'Buy One Get One.'

Additionally, insert item codes or department codes and set item text for more personalized instructions. For instance, the POS can display friendlier instructions like 'Buy 2 main dishes from Line A and get a free side dish from Line B,' as illustrated in the example.

When using Buy X, Get Y please remember to choose the line item to which the benefits apply.

Note: 

• Item selection is available on a specific item or combination of items.
• Saved group and advanced criteria are not available when item selection is on. 

 

January 2024 - News & Updates

1. Pinned Campaigns Update

Como introduces a new feature: a border indication for Pinned Campaigns. This enhancement adds visual clarity and distinction to pinned campaigns, making them easily identifiable for users. Additionally, you can also pin an activity and filter.

2. Auto-Refresh for Member Profile

Auto-refresh for member profiles now pauses after 20 minutes, introducing a toggle button for users to extend it by another 20 minutes manually. Experience enhanced control and efficiency.

3. New Email Settings

1) Enable or disable email tracking. When set to true, email clicks and open rates won't be tracked.

2) Activate 2FA for emails by setting it to true. Users will receive a shortcode to add to the email for 2-factor authentication. This option also disables the ability to toggle consent emails, and only one email can have 2FA enabled.

3) Activate consent emails by setting it to true. Users will receive a shortcode to add to the email for consent purposes. This option disables the ability to toggle 2FA, and only one email can have consent email enabled.

4. Bug Fixes

- Customize the Customer Portal: Choose to display or hide member names on the landing and rewards pages.

- Enhance Member Profile: Include an indication for failed attempts to retrieve member logs.

- Location Group Select Fix: Resolved the issue where a new location wasn't appearing in the select list

- Push Notification Issue Fix: Resolved the problem where push notifications were not functioning correctly with web pages.

- Addressed various translation issues

- SMS Purchase Timestamp Fix: Corrected the UTC-based timestamp display issue for "Purchase: Date and time" in SMS.

 

December 2023 - News & Updates

1. Business ID on Browser Tab

In Demo mode, the browser tab title dynamically updates to reflect the business ID.

2. Customization with 10 Generic Fields

Enhance functionality by introducing support for ten generic fields, including generic checkbox, generic string, generic integer, and generic date, providing flexibility and customization options.

3. Unlock AI-powered SMS and Push Assistance

Introducing a new AI assistant for SMS and Push notification messages! Enable this feature in Features & Add-ons to experience enhanced assistance and functionality.

4. Explore Our New Business Profile Form

Introducing the updated "POS Information Form" under the "Business Profile" section, specifically tailored for managing POS and connectivity details. Streamline your information.

5. Translation of Business Insights into Spanish

Como now allows you to translate your business insights into Spanish.

6. Revolutionize User Access

Enrich your user experience by implementing a custom login configuration directly from the registration screen. Access advanced settings seamlessly, now migrated from Hub1 for enhanced functionality.

7. Pin Campaigns to the Top

Elevate the visibility of your critical or ongoing campaigns with Como's latest feature—pin them to the top for easy access, eliminating the need to scroll.

8. Bug Fixes

- Easily remove date field values in member profiles with the new update form

 

August 2023 - News & Updates

1. Item Affinity - Department Codes

Item Affinity- Support for department codes have been added to the affinity reporting. Compare the relationship between department codes to see how likely items within different department codes are likely to be purchased together. A quick start template has also been added for ease.

2. Emojis Viewable in the Special Characters Section

Emojis are now taken into consideration in the special character section to ensure transparency for charged messages.

3. Location Groups

Businesses with many locations and different franchisees will benefit from the ability to create location groups. A group can be created easily within the location tab and scrolling down or using a simple text search. Once the location group is created it can be used as an attribute in all relevant aspects of the product including filter members, rules, and deals.

 

4. Advanced Redeem Points Action

When opting for the "Redeem Points" action, a new alternative labeled as "Redeem % of Amount Spent" will become apparent alongside the existing choices of "Redeem by Rate" and "Fixed Number of Points." The redeem by % of amount spent is useful for businesses that want to redeem points or credits from user profiles based on the amount spent on all or specific items. 

5. Activity Tags

Activity tags can be added to any action being set within the HUB to keep the business organized and aligned.

Once a given action with a tag has been completed, the tag will appear on the member

profile activity log.

Filter activities by one or more activity tags.

Lastly, you can check out reports in Looker using activity tags. These reports are very helpful for businesses with franchisees if they need a straightforward way to keep track of usage for billing or monitoring.

6. Feature Flag Refilter Communication

Previously, we added the “Refilter Communication” pop-up, which will be triggered when conducting a one-time SMS and/or email communication where “Allow SMS” or “Allow Email” was not explicitly filtered.

However, in some instances, it is not feasible to filter by “Allow SMS” and “Allow Email” on the filter condition or case level when having multiple actions in one activity. Therefore, we included a special setting to turn this off. Requests to disable this setting should be sent directly to Support. 

 

 

7. SMS Note Text Updated and Added to SMS of T&C

The text shown below has been updated and added to both marketing and T&C SMS. The purpose is to ensure businesses understand that the length of the SMS can change when including dynamic text. 

8. URL Validation & Error Message within Legal Links

If you add an invalid URL to one of the legal links sections in the HUB, not only will you see an error message indicating that it is invalid but there will also be an error with the "Save" button.

 

9. URL Shortener Logic Added to T&C SMS

Adding the (link) logic will shorten the URL making it more user-friendly. This logic will now work in T&C SMS when previously it was only supported in marketing SMS. An example of when this is relevant is a business using the wallet pass. Since they are registering members directly via the POS, they can not always rely on the user to opt-in to marketing communication to send the wallet pass. By adding the link logic to the T&C, the business can send out the wallet passes directly in the T&C SMS.

An enhancement is currently being worked on to add the logic to a button in all SMS-related text areas which will wrap and shorten the URL within the message.

10. T&C Email Template Override

We have added the ability for a business to override the T&C email template. This override will allow the business to customize the email according to their branding, logo, color scheme and more. To override the existing T&C email, create a new email template in the HUB namedcomo-member-consent-override The below placeholders can be used should you want to use the default text for the subject or body message. 

● Subject field should be added with {{subject}} - this is the default subject 

● The body should be added with {{{message}}}- this is the default text with the link to the registration form that is generated by the loyalty server.

In addition, user dynamic text is also supported within Consent Email Override. 

We will be enhancing the email template override feature in the near future with dedicated settings to make it even more convenient.

 

11. Promo Code Redeem in Submit Purchase

Within each API Key setting, a toggle has been added to support promo code redemption in the SubmitPurchase call instead of the default GetBenefits call. The main reason behind this is to allow businesses the option to choose when the code will be marked as redeemed. For example, if a customer changed their mind before the transaction completion the promo code would still be available for use.

12. Allow Marketing Communication

Marketing consent in the US must be explicit and can no longer be passed solely in the T&C link. Marketing consent must be end-user facing on the registration form where they can easily opt-in and out as needed. On the registration form, a US business will have 2 options: 

1. Allow SMS & Allow Email checkboxes for both the registration form and the update form. 

2. Allow Marketing Communication field on the registration form (default for all newly created businesses) 

a. The field type is checkbox 

b. The field is a combination of AllowSMS and AllowEmail.

c. The field can not be configured with AllowSMS or AllowEmail fields. 

d. When enabling the field, it will always be visible on the update details form and the registration form. 

 

13. Data Export

Enterprise clients can now manage their data exports via the HUB. Data Export is an advanced feature that allows businesses to retrieve their raw data via an API daily. Como data is exported as CSV files to Google Cloud Storage for easy retrieval via an API. The business can then download these CSV files directly in the HUB. Below, you can see the different report types as well as the deletion time. The HUB will save CSV files up to 31 days from when it was generated.

 

14. Generic Date Field Support

Support for the Generic Date field (which must be part of the registration form) has been added for global conditions within attributes. This addition allows businesses to seamlessly integrate the Generic Date field when sending Submit Event calls to Como. This feature is particularly beneficial for businesses leveraging the Generic Date field, as it not only facilitates updates on the member's profile but also enables subsequent value-based filtering in various actions or activities.

15. App Latest Version

Android Version: 3.0.10 - (minimum Android version supported - 5) 

iOS Version: 3.0.10 - (minimum iOS version supported - 12) 

Phoenix Version: 2.2.69 - new version 

- Minimum binary version iOS: 3.0.10 

- Minimum binary version Android: 3.0.10

16. Bug Fixes

- When we open the items in the catalogs, it does not open that item, instead, it opens the next one 

- The title on the language screen should take the color from the color scheme 

- Fixed the swipe graying out issue 

- The title on the language screen should take the color from the color scheme 

- The image/logo on the language screen was stretched 

- Fixes Android build issue (Adds dependency Androidx.browser) 

- Fixed the point shop listing issue 

- Fixed the point shop search crash 

- Fixed the issue where HideNavigationButtons value is not properly parsed 

- Fixed the issue related to the gift shop where it was redirecting to the same gift doesn’t matter which one is clicked 

- Fixed the issue where clicking on any point shop item was redirecting to the same item details - Fixed default feedback option 

- ability to open up email app on Android 

- Fixed app crashing when navigating to pointshop 

- Added support for default feedback option mailing 

- Fixed the background notification for Android devices 

- Fixed the crash on opening the iOS app - Fixed catalog Par`ams

 

April 2023 - News & Updates

1. SMS Optimization 

A new button has been added right beside the special characters in the SMS section. This button will give the ability to optimize the message content. Generally, Unicode messages are split into more billing segments in comparison to GSM (Global System for Mobile Communications). If a pasted SMS message contains opening/closing curly quotes or double opening/closing curly quotes( ‘, ’ ,“ ,”), then we can change those curly quotes to straight single quotes.( ' ). This can change the message from unicode to GSM and reduces the SMS charge.

The button will only appear when a message can be converted from unicode to GSM after removing the curly quotes.

Before optimizing the SMS content:

After optimizing the SMS content:

 

2. Hint for “Joins the Program” Trigger  

When selecting the "join the program" trigger under rule, a new hint will appear with the text "Add source condition to avoid actions on import members"

 

3. New Tag: Top-Visitor  

A new tag called "Top-Visitor" has been added to mark members who visit a business the most. This applies to members with membership older than 2 months. The tag is calculated based on the total number of purchases made in the past 13 months. The tag is updated daily and applies to all types of purchases.

 

4. Support for Deals to include Non-Members and All Customers  

A Business can now choose when setting a deal if it should be applicable to only members, to only non-members, to all customers or to specific members. 

Only POS that have implemented API 4.0 will be able to support non-member deals. 

In addition, The POS must send the getBenefits call even when no customer is identified- while not all do.

The feature must be enabled within the Features & add-ons section within the HUB.

Please note, in a case where a Business creates one deal for just members and another for all customers, both deals will apply to members. In a case where 2 or more deals are applicable to a member within a given purchase, the deal discounts will stack. 

 

5. Update Membership fields through an External Event 

We have added the ability to update member’s info upon an external event.

For a used Business case example, let’s suppose a Business has an external form outside of Como which allows them to collect certain information on their members. One of the fields on this form is a member’s favorite Color. The Business can now send this information to Como through a submit event API call which will contain a field value of the user’s favorite color. This value can also update on the user’s profile should the business choose.

Step 1: Create the Field on the Como registration form using a Generic Field

 

Step 2: For our system to accept this new information of GenericString1 from submitEvent API request, we would need to define a rule in the hub under the "External event submitted" trigger and a new action called "Update Membership fields".

 

The Value which is sent over in the API call for String Value 1 will be added to the user's profile for the field of Generic String 1.

 

6. Source-Type and Source-Name Conditions 

We have added more support within an external event. The Conditions of the headers for source-type and source-name have been added for more flexibility.

 

7. Multiple purchase combinations 

Multiple purchase combinations are possible now under Repeat mode action under "Makes a purchase" trigger rule.

 

8. SMS Monthly Limitation  

The amount of SMS sent as well as the monthly limitation can now be seen visibly in the Como backend. Please note, the calculation is only based on SMS sent in one-time actions. We will also block any One-time actions with an SMS if the business is over the monthly limit.

The monthly limit is calculated by Monthly subscription (200$*locations). If you want thee limit increased, please reach out to your Customer Success Manager or to our support team.

 

9. APP

Android Version: 3.0.6 - new version (minimum Android version supported - 5) iOS Version: 3.0.6 - new version (minimum iOS version supported - 12)

Phoenix Version: 2.2.43 - new version

• Minimum binary version iOS: 3.0.6
• Minimum binary version android: 3.0.6

 

10. Features

• Redirect user to verify screen if already registered while registering.
• Webview enhancements.
  • Replaced back icon with closed icon for user clarity.
  • WebView Performance and configuration improvements.
  • WebView bottom navigation bar now includes theme defined background color.
  • Enabled in WebView navigation when the hardware back button is pressed.
  • Enabled the ability for web views to be preloaded based on logged in state defined in the configuration.
  • Fixed reloading of temporary token if the token expires.
  • Fixed the bold font issue with the android devices like Samsung ultra 22.

• Enabled Recaptcha for Login, Registration (WebView), and Verify screen.
• Added account deletion link on Profile Screen.

 

October - November 2022 - News & Updates

1. Action Filter

A new Action Filter has been added within the Campaigns section of the HUB. Select all, one or multiple Filters to adjust the results according to your needs. Unlike Triggers which only show Rules, the Action Filter will show all types of Campaigns based on the filtered action. 

Note: If you use the Trigger Filter, it will only return Rules that are Active, Future, or Draft.

 

2. Share Icon on Gifts using the Share Functionality

A new Share Icon will appear on gifts that currently have the share functionality enabled, allowing them to be easily identified.

 

3. Support for Multiple Custom Headers and Bodies within an Export Event

Multiple headers and bodies can now be used with the Export Event action. Businesses can add more information to the exported event, which would otherwise not be sent by default.

 

4. Added One-time Analysis on Activities and Activities Table

By selecting the "statistics" button within the completed activity, you can view results of a one-time activity. The results can also be viewed by selecting the "3-dotted button" and then "Analysis" in the Table View.

 

5. Completed One-Time action Hint

The Completed One-Time Action Hint serves as an indicator to let the business know that additional members may have been adjusted to the one-time since the initial filter set.

 

6. Phone Number List added to Filter on One-time Action

It is now possible for businesses to define a population using the Specific Phone Number Filter. Paste your phone number (up to 15k) or upload a file (CSV or Excel).

 

7. Date & Time Display for Actions set to “Now”

One-time actions set to perform “Now” will display the current date and time for additional transparency.

 

8. Conditions Added to Trigger of “An Invited Friend Made their First Purchase”

Previously, there was no option to select conditions for the trigger of "an invited friend made their first purchase.". A new set of transaction conditions has been added to allow for further customization.

 

9. URL Text Validation for Export Event Actions

When setting up an export event and defining the URL, the system will check to see if the URL format input is correct. If not, an error message will appear upon saving.

 

10. Ability to Change the Date Format for a Hub User

With the updated date format, HUB users can customize how the date is displayed. This will also be reflected on HUB 2 for the HUB user. 

 

11. SMS Status: Processing by Carrier

The SMS action log status “Processing by Carrier” has been added, as previously SMS weremarked as “delivery success” as soon as the SMS were accepted by the carrier. This will give the business more transparency and accuracy as an SMS can still fail after being accepted by the carrier. SMS will still be marked as “Delivery Success” following “Processing by Carrier” upon confirmation from the carrier. 

 

12. Validation added on Filters for Rules

When selecting specific members within the filter for rules, if an attribute is not selected and defined the filter will not execute.

 

13. Toggles to Remove Ad and Footer Indication

Toggles have been added to enable/disable the entire email footer or just the “This is an advertisement” message within an email. Based on our knowledge, all footer content is legally required in some countries including the US - if you decide to remove it, it is your own responsibility.

 

14. “Automated” option added for Consent Communications

The “Automated” option will send the consent communication based on the preference of the user. 

- If the user is allowing both SMS and email, the consent will be sent via SMS.

- If the user is allowing only email and not SMS , the consent will be sent via Email.

- If the user is only allowing SMS and not email, the consent will be sent via SMS.

- Lastly, if the user is not allowing both SMS and Email, the consent will be sent via SMS.

15. Last Store Visit Count Looker

The last store visit count will allow for a business to view the number of members who last visited a particular location. Businesses can use this information to create campaigns to entice customers back to their store.

Bug Fixes

• AI campaign on Hub 2 - When you select a test user to send email, email was not sent before. Now it is sent. 
• When you create a new member with an anniversary date on Hub 2, the anniversary date did not appear before. This has been resolved.
• Clicking on any view filter other than Rule and Deal is showing all actions
• When the rule is in draft mode and whether you add a trigger or not in that rule, the rule does not appear in draft status in the activities list. 
• Purchase action log fails to open in the member section. This is due to the fact that all the transactions have been removed from datastore prior to 2019. 
• Rule case probability condition CSS is not properly aligned.
• In a Rule if you change the highlighted global conditions, there is no way to know whether someone changed the condition or not.
• Promo code view filter is not working. 
• One time action with less than 5000 members was getting saved.

 

September 2022 - News & Updates

1. Export Event / Wallet Pass Communication actions add new advanced body field with Support for mentions

A new section has been added to ‘export events’ and ‘wallet pass communications’ called Advanced Text Body where you can include mentions (dynamic text) such as a member’s first name to make the messages more personal.

 

2. Open New tab Option

The new “Open in new tab” button allows you to keep the original tab open allowing the user to dive into the activity with ease of navigating back. 

 

3. Navigating back anchor Support from an Activity

Until now, if you were on the Campaign Center and you navigated within a given activity and then hit the back button, it would take you back to the top of the Campaign Center Page. By clicking back, you will be taken to the same spot you were earlier when choosing the specific activity. This is very useful for businesses that have multiple campaigns where you can't always remember where you were previously.

 

View the demo here.

 

4. Filter by Trigger within the Campaign Center

This new feature allows you to locate each campaign and action within the Campaign Center, based on a specific action trigger. This is very useful for businesses that have quite a few Campaigns running. 

 

5. Transaction information Tool Tip for Budget Transaction

When using Pay for points/credits at the POS, a tooltip has been added to the member activity log displaying information of the Transaction.

 

6. App Action Support for Businesses on Essentials

On the Essentials plan, businesses with Apps can now send push notifications and in-app messages. Previously, all Essentials businesses, regardless of whether they had an App, were unable to perform these actions.

 

7. A/B Testing Greyed Out and Tooltip is shown when Population is too Small

When the population was below the minimum requirement (500 members), the A/B testing feature was completely hidden when running a one-time action. The feature will now appear grayed out with a message indicating the minimum population requirement.

 

July 2022 - News & Updates

1. Pointshop Redeemable API Flag

With the Pointshop Redeemable Flag, a business can now choose whether Pointshop items should be displayed as redeemable to end-users based on both point balance and whether they have met the condition of the gift. Previously, Pointshop items were displayed as redeemable only based on a user’s point balance.

 

By default, the Pointshop Redeem Flag remains disabled. Please reach out to our support team if you would like to enable it!

 

2. Member Gifts API

The Member Gifts API allows businesses to implement an endpoint where members can identify themselves and their valid gifts can be shown, including punch cards. Customers can check their gifts outside of the Como environment (App, Portal, and POS.) 

 

3. Referral Code API

Using the Referral Code API will allow businesses without an app to use the friend invite feature. A friend referral link will first need to be generated and then sent directly to the member upon joining. The link will contain the registration form with the member’s referral code. The member can then share the link with their friends at their discretion.

Steps for set-up:

1. Ensure referral code is added as a field on the Registration Form.
2. Set up a communication rule based on a member action such as joining the program.

- In the communication, use the link below, followed by the location ID and then dynamic text for [Como Member ID]

Communication URL: https://connect.prod.bcomo.com/r/8646/Member: [Como Member ID]

 

4. Wallet Pass

How It Works:

The Wallet app on iPhone, Apple Watch and Android phones (with downloadable apps) allows users to easily identify themselves at the POS with Como Member Identifiers. Members can be notified of any changes through push notifications and view the updated pass by tapping on the notification.

Once the user clicks on ‘Add Pass to Wallet’ within the App, he/she is redirected to an external browser, where the pass is generated and can be saved to the Mobile Wallet. 

OR 

As soon as a member completes registration, they receive an SMS with a link to the Wallet Pass, i.e., “Welcome to the club! If you want to download the Pass to your Wallet, click on this link.” 

         

The Business will use a static and unique identifier (such as phone number or email ID) for identification at the POS.

Within the Pass, a member will be able to view their general info as well as point balance and gifts. Businesses can customize the passes to fit their branding.

Click here to view the demo flow

5. Gift Landing Page

Show & Hide Social Share Icons

Businesses can now choose whether they would like to show the Social Sharing Icons at the bottom of the Gift landing page. This can be turned on/off with the toggle button in the advanced settings in the Share Tab.

 

Configurable Legal section within Gift Landing Page

With the Share Gift feature, the Legal Section of the landing page can now be displayed, just like the Registration Form.

PLEASE NOTE: Enabling the legal section will not automatically grant access to the Terms and Conditions and Allow SMS consent to the member upon joining through the landing page. Before joining, a rule must be set through the source quick registration process.

In addition, the updated Member Preferences action can be used outside of Share Gift Feature. Please ensure the business is in line with the legal requirements before enabling this type of Rule.

 

6. Data Explorer

Top-Up information

The Points & Credit Report now includes the Top-Up field as well as several dimensions and measures. With a handful of data points, businesses will have the visibility they need to track performance on a regular basis.

App First Sign In

A new Dimension of App First Sign In has been added to the App report. This section will calculate the initial sign ups for the app.

 

7. App

(Features below are supported from Binary Version 3.0.4 and Phoenix 2.2.6)

 

Mobile Login Support for both Phone and Email 

Your loyalty members can now log into the app using either their phone number or email address. 

Please note, this Feature is only available for Mobile and not the Customer portal for the time being.

 

New PDF Reader Support

The following new configurations can be added to WebView URL parameters when displaying a

PDF:

• shareButton -true/false. default to false (when set to true - a button will appear to allow sharing the PDF)
• buttonDirection - left/right. default to left (if share button is activated)
• fitPolicy:
• width - fit to window width
• height - fit to window height
• no value - set to both

App Tracking Transparency iOS

The flag for requesting user authorization to access app-related data for tracking the user or the device is now available. This can be used when 3rd party webviews collect cookie data on the user. 

This can be found Under Content → Branding (NEW) → Design (New)

App will include the following pop-up upon starting:

 

Latest Version

Android Version: 3.0.5 - new version (minimum Android version supported - 5) 

iOS Version: 3.0.5 - new version (minimum iOS version supported - 12) 

Phoenix Version: 2.2.7 - new version 

• Minimum binary version iOS: 3.0.5
• Minimum binary version android: 3.0.5

 

Bug Fixes

• Fonts Cleanup - 2767537324 
• Issue with PN for iOS users - 1507618579 
• Push Notifications Not Linking Correctly - 2489554943 
• Gifts screen doesn't show Redeemed Gifts in the Archive tab - 2623330099 
• Issue with the Facebook video in Welcome Message - 1462194108 
• When getting a "rate us" push notification - App store unable to connect - 1780704545
• App text override - Text is not translated - 2448190082 
• Issue with the app resolution on Android - 1616856730 
• Item description in catalog with % - 1586743016 
• Regression with back button bug in catalogs - 2318661038 
• SMS verification code in login flow - autocomplete from SMS message 
• Fix app crash in catalog screen when search bar component is active 
• Add multi language support for location screen 
• Long description of the point shop text display - 1671751192 
• Catalog items - long description text display - 16716699934 
• Fix iOS black splash screen - 1864430011 
• Fixed onOpenBrowser parameter replacement for default params values parsing. - 2081590950 
• Webviews not changing to inApp on Android phones (pdf download) - 2308465109 
• Webviews not loading URLs & giving access denied error - 2261047377 
• Webview error: access denied - 2261047377 
• The Close Button is not working after the wallet payment is successful - 1965070656 Multi Language support - contact submission team for activation

 

February 2022 - News & Updates

1. Data - New Sales Data Templates 

New advanced sales data reports are now available in the Data Explorer. You will be able to effectively track your business' sales according to your preferred templates.

For example, you can receive summarized sales reports focusing on certain hours of the day or comparing members vs. non-members. 

To access the new sales data templates, follow these steps:

1. Go to the Data & BI section 
2. Click on Data Explorer
3. Click on Explore our out of the box reports
4. Select your desired sales data template

 

2. Data - New Dashboards

Your Como Data & BI capabilities have leveled up with our new pre-built and thematic Data Dashboards!

On top of your main Hub dashboard and Data Explorer, you can now view insightful dashboards based on specific domains - your sales, previous & current campaigns, benefits and membership - and monitor your data in an easy and handy yet visual and live way.

To access the new dashboard templates, go to the Data & BI section and select the All Dashboards tab. After being directed to the 4 main domains, select the field you want to review your data on. 

You can also change the order by using filters to customize the dashboard based on specific KPIs you want to monitor. 

Read more about our new dashboards in our dedicated article!

 

3. Subscriptions - Support Multi-tier and Different Periods on Subscriptions 

With this latest update, you can provide your members with more subscription options, and you can choose whether to renew the package weekly, monthly, quarterly, yearly or any timing you’d like.

With a multi-tier model, your customers will be incentivized to make more purchases while receiving additional discounts.

They can select the subscription plan that is most appropriate for their needs (users can, for example, choose a subscription package that offers unlimited coffee for $60/quarter or one that offers 3 salads for $15/week)

To enable multi-tier subscriptions, please reach out to your Customer Success Manager or our support team!

You can find more general information about subscriptions in our article here!

 

4. Member Profile - Redeem actions visible on the Members Purchase details

On the purchase screen of the member's profile, you can now see the redeem actions they’ve taken, along with details of the gifts or deals. 

 

 

5. Campaign Center - Add Dynamic Text with the Number of Points Accumulated after a Purchase

Our new "Points Transaction: Accumulated Points" dynamic field allows you to trigger automated communications immediately after the member receives points as well as include the number of points or credit they just accumulated. 

Once a member makes a purchase, just follow these steps: 

• Create a rule with the trigger ‘receives points’
• Set action to ‘send SMS’, ‘send Email’ or ‘send push notification’
• In the mention section, under ‘action’, add text: @points transaction: accumulated points 

 

6. Campaign Center - Member Anniversary

You can now automatically send a personalized gift or message when a member completes one, or another, year of their program membership!

Create rules to automatically send members personalized messages or treats on their anniversary in the Campaign Center.

Follow the steps: 

• Create a rule and select Event Type (in this case, it will be ‘Has a member anniversary’)
• Determine the date and time at which the message will be sent.

 

 

7. Campaign Center - Ability to Customize No Consent Email 

Now your business branding can stand out also on your No Consent Email. Adding your business branding and customization to your no-consent email will increase your open rate and bring brand awareness, reducing friction with your clients.

Here is how you can activate it: 

1. Go to Email section on Como Hub Campaign Center;
2. Create a new email template with the name - "como-member-consent-override."
3. Create the email with the design and branding you desire. Adding the link for consent within the email text of the email is essential for the user's accessibility.

Later, if you wish to remove the new template and revert to the original consent email, you can easily deactivate the new template, and the default email will automatically activate instead. 

 

October 2021 - News & Updates

1. Member Profile Improvements

We worked on the member profile information to provide you with more details on your members' purchases.

• In a purchase detail, you can now know  if a purchase was cancelled, with the mention "Status - Cancelled" (see below)

• You are also now able to see where the points/credits come from or how they are retrieved: accumulation, a payment with points/credits, a cancelled payment with points/credits, etc.

2. Push notifications with image - Tester

Before activating a push notifications with images campaign, you can now send a test push notification to your phone number. It will allow you to check the push notification look & feel before you send it out to your audience.

3. Send Email or SMS for T&C Consent

We made it possible to send an email or SMS for T&C consent triggered by a purchase or an action.

4. Punch Card, Gifts, Deals Analytics

When you click on your punch cards, gifts and deals analysis you will be able to view detailed information on their performance: how many of them were sent, received, redeemed, what is the average spend per visit, or even the average number of days between receive and redeem of the offer.

Check out below the KPIs that you have now access to:

5. Comillia AI Weekly/Monthly Report

If you are currently running Comillia AI campaigns, you can ask your CSM or our support team to activate automatic AI weekly or monthly reports for your business!

These reports will provide you with major KPIs, such as the total and monthly added revenue, the number of redeemed benefits or the redeem rate. It will help you assess the performance of your AI campaign and adjust it for better results.

 

July 2021 - News & Updates

 

1. The Push Notification Feature: Images, Gif & Dynamic Content

You now have the option to personalize the title of your push notifications with dynamic content.

Type "@" and choose any field from the dropdown list as shown below.

 

You can now also add impactful & informative Images & Gifs to the push notification body!

To do so, first contact our support team to activate the feature and then simply upload the picture of your choice! 

Your push communications will immediately have a better look & feel and encourage more customers to click and redeem!

2. Registration Form Analytics

Embed Facebook pixel or Google Analytics within your registration form and start tracking the number of registration form views, the successful members registrations and the members profiles updates!

3. Order Type on a Purchase Action Log

Get more information on a specific purchase by adding the Order Type to the purchase action logs. Choose the order types that will be the most insightful for you: online ordering, take out, dine in, drive through, and more.

 

4. Gift Landing Page QR Code

Now the landing page can be shared through a QR code rather than by link. Publish it on your social pages & website, print it & display it in store for a greater Gift Sharing campaign' ROI!

 

 

5. Redirect URL after Gift Sharing

Design your own success web page and redirect your new members to this URL after they have signed up to improve and personalize the customer journey and drive users to your website!

 

 

6. Punch Card Gallery

 

May 2021 - News & Updates

1. Subscription

• Recurring revenue
• Extra revenue on top of the subscription direct cash flows, as members usually purchase items outside their plan when visiting your restaurant
• Overall, subscriptions drive-up your customers’ lifetime value by increasing their average visit frequency (as subscribed clients will come regularly to redeem their subscribed item) 

👉 For more details, check out our dedicated article!

 

2. Welcome messages and catalog item expiration

Create welcome message/ catalog on your app with an expiration date (days/hours).

For example: add a welcome message to your App for a fixed period to communicate about your campaign. Once the campaign is no longer active, the welcome message will disappear as well. 

 

3. Videos and GIFs available in catalog & welcome messages

Until today, we had the option to add only images to the catalog and welcome messages.

Now, there is a new option to add also videos & GIFs!

 

4. Purchase source type/ name in rule conditions

Add the Purchase source type/name as a condition in a rule triggered by "when a member redeems a benefit". For example, give members that redeem a benefit from ordering a new benefit for their next visit.

 

5. New sliding widgets carousel for your bespoke app

You can now have a slideshow of images within your App to convey different messages to users. This slideshow can contain different images, the side images appearing partially to make it clear that the user can slide left and/or right.

 

👉 For more details and new app features, check out our dedicated article!

 

April 2021 - News & Updates

1. Allow hiding widgets from Non-Members/ Members

This new capability enables you to decide who will see what on your app home screen. You can create a different app view for your members and non-members. 
For each home screen widget added a new button 'who can view it?': All users/ Members only/ Non-members only.

 

2. Apptext for User's Name

Three new App Texts were added to the profile widget that allows you to customize the text for the first name, last name, and the main identifier. 

3. Catalog Page with more layout options

A new option was added to the Catalog list Layout.
Now, you have the option to choose how many items do you want to display in a row (3/4/5).

4. Add a background to the profile page

Add your own customized background to the Profile Page instead of using the same background for the whole app.

 

👉 For more details and new app features, check out our dedicated article!

 

March 2021 - News & Updates

1. Extend Promo Code

This new capability allows you to extend the Promo Code campaign once it is deactivated.

A Fix code campaign that was deactivated can now be re-activated without any time limit and an auto-generated campaign that was deactivated can be re-activated only within 30 days.

Note: You can extend the campaign up to a month each time.

👉 For more details, check out our dedicated article!

 

2. Facebook Pixel / Google Tag Support in Landing Page

The Facebook pixel/Google Tag is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website.

By integrating it to your gift landing page, you will be able to track customers joining from there, find look alike crowds and make sure your ads are shown to the right people. 

 

 

February 2021 - News & Updates

1. Deep Link

Deep Link is a smart URL that allows you to send existing and potential users to the app home screen or to a specific web view. This gives customers a richer user experience when interacting with marketing campaigns.

You can send the link through an SMS, Push, or publish it on your social media.

For example - send through SMS your ordering web view! When the user will click on the deep link, it will redirect them to the app and open the web view previously defined!

 

👉 For more details,check out our dedicated article!

 

2. Clickable link from Push Notifications

When members click on the push notification from their lock screen, the app will open and then the web view will pop up with the URL from the push.

For example - send an external survey (e.g., Howazit) in a Push Notification!

 

 

 

January 2021 - News & Updates

1. Points Shop New Capabilities

Customize your Points Shop with specific items for seasonal events like Valentine's Day or certain customer tags like Veggie or Big Spender!

2. Comillia Hint

3. New Email Editor Capabilities 

• Commenting: with the new Commenting feature, co-edit emails with your team mates, comment on specific email rows and make your marketing email process much more efficient!

4. In-App Videos

We now support playing videos inside your App!
Our new In-App latest improvement will allow your users to watch your videos without leaving the App. When closing the browser or clicking on the Back button, they will be right back to your App!

 

November 2020 - News & Updates

1. Affinity Report

(Recommended bundle items)

2. Member’s Tag – Auto-Complete

3. Friend Referral

4. Comillia - multiple gifts