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Release Notes - November 2025

Como Sense Knowledge Team

Loyalty & Promotions
Customer Facing Tools
Multi-Channel Communication
Connectivity
App

Loyalty & Promotions

Add Generic Wallets to Import Members

What’s New:

We’ve added the ability to import Generic Wallets and their balance details when importing new members. A new import template allows you to upload a CSV file with wallet balances, and the system will automatically update or reduce the member’s wallet during the import process. 

This works with the same validation and logic used for importing points and credit, ensuring consistency and accuracy.

Why it Matters:

This feature streamlines bulk imports, saving time and reducing errors by automatically assigning wallet balances to new members. It helps organizations onboard large groups of members quickly and accurately, eliminating manual data entry and ensuring wallet balances are correctly updated from the start.

 

New Hub Permission Rule: “Campaign Center + Filter Members”

We’ve introduced a new permission rule that allows users to filter members and take actions directly within the Campaign Center. This update gives teams more focused access, enabling them to manage campaigns and member targeting efficiently without needing full dashboard permissions.

 

Bug Fix: Members with too many assets not loading

A bug has been fixed where the member details page would fail to load if a member had too many assets. Now this fix ensures that the member details page loads without issues, by automatically hiding irrelevant assets (expired or redeemed).

 

Promo Code Bug Fixes

Bug Fixed - Duplicate Fixed Promo Codes: We’ve now added validation so duplicate fixed promo codes can no longer be created.This fix eliminates the risk of confusion or errors caused by duplicate promo codes, ensuring that each promo code is unique and can be properly tracked and redeemed.


Bug Fixed - Import Promo Code Search:

A bug has been fixed that previously prevented imported promo codes from being searchable in the system. Imported promo codes can now be searched and retrieved like any other code within the system.

Bug Fixed - Added Details on Imported Promo Codes: 

A bug has been fixed in the promo code table where the code count in the "Codes" column was not displaying correctly for imported promo codes. With this fix, the correct number of promo codes will now appear. For promo codes that are still in the process of importing, the table will display "Pending" instead of showing a count of 0. See blue outlines in the screenshot below for examples.

 

Customer-Facing Tools

Mobile Splash Image Upload for Customer Portal

We’ve added support for multiple image uploads in the Customer Portal, giving businesses more flexibility to create a consistent and attractive brand experience across all devices. Merchants can now upload different image versions optimized for mobile, and desktop views, ensuring their brand visuals always look great, no matter where customers access the portal.


 

Enhanced Cookie Preferences Modal

We’ve improved the Cookie Preferences experience to make it more flexible and user-friendly. Businesses can now customize the text displayed in the modal, including longer descriptions and detailed explanations. When longer content is added, users will automatically see a “View more” option with scrolling support.

This update also introduces dynamic link support, allowing businesses to include clickable links (such as to privacy policies or related pages) directly within the modal text.


 

Cookie Preference Management in the Customer Portal

We’ve added full support for managing cookie preferences directly within the Customer Portal. Customers can now easily review and adjust their cookie settings at any time, giving them more control over their privacy and data usage preferences.

 


 

New “About Us” Section in the Customer Portal

We’ve enhanced the Customer Portal with a new About Us section, allowing businesses to share their story, values, and background directly with members. This helps merchants create a more personal connection with their customers and highlight what makes their brand unique.

 


 

“General Info” Migrated to Hub 2

The General Info section has been fully migrated to Hub 2, offering improved performance, a modern interface, and better alignment with the latest Hub capabilities. This migration ensures a smoother experience and sets the foundation for future enhancements.

 

 

Multi-channel Communication

Smart SMS Reply - Limited release to USA and Canada only 

With the latest iOS 26 update, Apple introduced stricter filtering for unknown senders. Messages from businesses or numbers not saved in a user’s contacts are now moved to a separate “Unknown Senders” inbox, often without a notification — reducing message visibility and engagement.

To overcome this, we’ve launched the Smart SMS Reply feature. It allows customers to reply directly to business messages, turning one-way notifications into two-way conversations. Once a customer responds, future messages from that business are recognized as coming from a known sender and will appear in the main inbox, ensuring better visibility and stronger engagement.

 

👉 For more details, check out the Knowledge Article.
 

MMS fallback, revert to SMS 

The Fallback MMS feature ensures reliable message delivery across all user devices and carriers. When a merchant creates an MMS campaign, they will have the option to add a fallback SMS message. If the MMS cannot be delivered due to device limitations or carrier restrictions, the system will automatically send the fallback SMS instead.

From the merchant’s perspective, this ensures that every customer receives the intended communication, regardless of MMS support. From the platform’s perspective, it avoids unnecessary billing by charging only for the fallback SMS when sent.

  • Allow merchants to configure a fallback SMS alongside any MMS.
  • Automatically detect when MMS delivery is not possible.
  • Send fallback SMS in such cases.
  • Billing reflects only the message type delivered (SMS if fallback is sent).


 

Added new Fonts to Email Editor

Merchants now have more options to match their brand identity in email and customer communications. This enhancement to the email editor provides greater flexibility and control over how messages appear. Merchants are able to deliver polished, unified, and on-brand communications, strengthening recognition and trust with their customers.

What’s New:

  • Expanded font library with additional built-in options from services like Google Fonts and FontLibrary.org.
  • No manual setup required, these additional fonts are readily available.

Why it Matters:

These enhancements help merchants maintain brand consistency, improve the professionalism of communications, and provide greater design flexibility.


 

Generate Email with Comillia AI 

Our latest AI-powered feature, Comillia AI, helps businesses easily create professional and engaging promotional emails. With just a few inputs, Comillia AI generates ready-to-send email content tailored to your campaign goals—saving time and ensuring every message sounds on-brand.


 

Connectivity

LightSpeed K - Agent now in GA! 

The LightSpeed K-Series Agent is now officially available for all tax-inclusive countries. This release marks the full rollout of the Agent, providing a smoother and more reliable integration
 

App

Android Version: 3.0.32 - (minimum Android version supported - 7)

iOS Version: 3.0.32 - (minimum iOS version supported - 13)

Phoenix Version: 3.0.99

Bug Fixes

  • Fix the issue where the background image on home screen was missing
  • Fix the issue where the active tab was not highlighted

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