Loyalty & Promotions

Promo Codes in One-Time Campaigns

What is it?

We’ve added a new Hub action that lets you send a promo code directly to a member (or newsletter subscribers) in One-Time-Actions:

• Personalized promo codes: Generated or Imported lists of unique codes (one per recipient).
• Fixed promo codes use a single code for all recipients (e.g.,BlackFriday30) 
   

Why does it matter?

Until now, promo codes could only be shared manually. With this action, you can:

• Send individual promo codes using One-Time-Actions.
• Decide whether to send via SMS or Email.
• Ensure each code is unique and used only once.
   

How it works

• In the Hub, go to the Campaign Center.
• Create One-Time-Action and choose Send Promo Code.
• A drop-down shows the set up promo codes that the merchant had created in advance in the Promo Code screen.
• Select the specific Promo Code Benefit you want to send.
• Choose the delivery channel: SMS or Email.

• Add a Mention (Members: Send Promo Code) to link a unique code to each target recipient

Important notes

• Codes are sent on a one-time basis; once used, they can’t be sent again.
• Mentions ensure the code is tied to the right recipient.
• On send, each queued recipient is checked for a code; if available, we insert it and send the campaign to that recipient; if not, that recipient is skipped.
• The system ensures only unused codes are sent. If no codes are available, the action won’t run and recipients will not receive the campaign.
   

FAQs

• What happens if no promo codes are available?
  The action will not run, and no message will be sent. If there are limited codes, some recipients may receive the campaign with a code, while others will not receive the campaign due to insufficient codes.
   
• Can the same member receive more than one promo code?
  Yes, as long as the campaign is set up to send different codes, a member may receive multiple codes across different activities. 
   
• What happens if a code is sent but not redeemed?
  The code remains active until its expiration date (if defined) or until the member redeems it.
   

👉 For more details, check out the Knowledge Article.

Additional enhancements:

Generic Date Automation

Businesses have been able to define up to 10 Generic Date fields in their registration form for some time, primarily as simple placeholders for important dates like anniversaries, sign-up dates, or custom milestones. Previously, their use was limited to basic filtering and display. The recent enhancement now allows these dates to be fully utilized in campaigns, rules, deals, and one-time actions, enabling automated and more complex date-based workflows across the platform.

How it works:

1. The Generic Date fields are not enabled by default. 
   To ensure they are configured correctly, go to Business Profile → Registration Form → Generic Date Fields 1–10 and verify that all settings are properly applied.
   
    
2. Once the Generic Date fields are configured correctly in the registration form, they can be used throughout the platform and can now also be leveraged in campaigns, rules, deals, and one-time actions. You can also choose the execution frequency (once-ever or annually) and set the exact timing for each rule, enabling fully automated date-based workflows

This makes managing date-based campaigns much easier - directly from the UI, no manual edits needed.

👉 For more details, check out the Knowledge Article.

Bugs fixes:

• Customer Portal - Point Shop Tag
• Unable to activate AI Campaign with communication as an email
• HUB 2 - Wallet Settings Sync (Backend/UI)
• HUB 2 Promo Code - filter by name

Customer-Facing Tools

Additional enhancements:

• Mobile - Cookie Consent Access

Previously, users had to clear browser data or hunt for a hidden link to change their cookie preferences. 
Now, they can easily access the Cookie Consent Management screen directly from the Privacy & Terms page, making it simple and convenient to review and update their settings anytime.

Availability:

Phoenix Version: 3.0.52

Minimum binary version iOS: 3.0.21

Minimum binary version android: 3.0.21

• OneTrust - Como HUB 

Fixed an issue where cookie consent functionality was missing in QA and DEV sites. The consent banner, settings buttons, and cookie list now work correctly for testing purposes.

• Customer Portal - Full Registration Form Improvements

The Full Registration Form now works smoothly, with cleaner setup and consistent behavior across the portal.

 

• Age restriction configuration - HUB 

A new configuration option has been added in the HUB under Business Profile → Legal → General, allowing businesses to define the Membership Legal Age. This ensures better control and compliance with local regulations regarding age-restricted memberships.

👉 For more details, check out the Knowledge Article.

• Customer Portal - Homepage Toggle for Registration Form

The Customer Portal is now always active, and the updated registration form is enforced for all businesses. A new Homepage toggle lets businesses control whether portal content is visible, so the form is available everywhere without affecting businesses that do not use the portal.
 

Go to Hub → Business Profile → Customer Portal and toggle the Homepage setting to control the visibility of portal content.

👉 For more details, check out the Knowledge Article.

• Hub 2.0 - Login with Google

Users can now log in to Como Hub using their Google account. As long as their Google account is active and linked, they can enjoy a faster, smoother login experience - without the need to re-enter a password or go through email code authentication.


 

Bugs fixes:

• Customer Portal - Improved Birth Date Selection
• Customer Portal - Birth Date Selection Fixed
• Cookie Banner - Scrolling Issue Resolved (Android)
• My Hub Preferences - UI Was Fixed 

Multi-channel Communication

Additional enhancements:

• Email Editor Upgrade

We’ve upgraded Como’s email editor to its latest version, giving users access to the most up-to-date tools for designing and managing emails.
 

• New Mention - “X points until next gift” in Email & SMS

We’ve added a new dynamic mention that shows members exactly how many points they still need to earn before reaching their next available Point Shop gift. This field can now be used in both Email and SMS communications, whether sent directly from a member profile or as part of campaigns (rules and one-time actions).

One-Time-Action:

Member profile:
 

This enhancement makes messages more personalized and engaging by giving members a clear, real-time goal based on their current balance and available Point Shop items.

Bugs fixes:

• Deep Link - Android OS 14+

Fixed an issue where deep links didn't redirect to the app on devices running Android OS 14 or higher. Now, visiting the link correctly opens the app instead of the customer portal.

Connectivity

Web View - Loading Performance Improvements
 

Previously, navigating from the Home screen to the Order screen through a Web View could feel slow and clunky, creating a frustrating experience for users.

With this improvement, pages now load much faster on first access, and repeat visits open almost instantly, making navigation smooth and seamless.

These enhancements apply across both iOS and Android, delivering a noticeably faster and more reliable experience for all users.

Setup

• Availability:
  • Improvements are available to all users starting from Phoenix version 3.0.52.
  • Android and iOS support requires binary version 3.0.21 or later.
     
• Hub 1 Configuration:
  Navigate to Hub 1 → App → Web Views → [select the relevant category].
  • Set the following parameters exactly as shown in the screenshot (mandatory - Manually):
     
    • cache – true
    • hideLoader – true
    • preloaded – true
       

• App resubmission:
  • No app resubmission is required.
  • Simply update the Phoenix version via Smalltool → Madmin.
     
• Verification:
  • These settings were applied system-wide, so all users should experience the faster performance.
  • If a specific customer still reports slow loading, verify that the three parameters are correctly configured.

Data & BI

Looker - Edit Templates

Previously, users could save templates in the Data Explorer but had to create a new template to make any changes, leading to duplicates. 

Now, users can edit existing templates directly - modifying or adding fields as needed; making template management easier and cleaner.

 

How it works

1. In the Data Explorer, select the template you want to edit.
2. Make the needed changes to the template fields.
3. Once you’re done, click the Save button.
4. The edits will be applied immediately and the template will be updated without creating a duplicate.
   
   
   
   
    

👉 For more details, check out the Knowledge Article.

Additional enhancements:

• Campaign Analysis Dashboard 

Previously, customers could only see the an - including the date shown in tooltips - are displayed alongside the graphs, providing more detailed insights. The graphs also include additional metrics such as total visits and average order value, giving a fuller picture of performance trends.

👉 For more details, check out the Knowledge Article.

App Release Notes
App Release

Android Version: 3.0.23 - (minimum Android version supported - 7)
iOS Version: 3.0.23 - (minimum iOS version supported - 13)

Phoenix Version: 3.0.54

• Minimum binary version iOS: 3.0.23
• Minimum binary version android: 3.0.23