Loyalty & Promotions

Multilingual AI Reasoning for Member Filters - Now GA!

Overview

The AI Filter Members feature ("AI Free Text") now dynamically generates match reasoning explanations in the same language as the merchant's query, regardless of the Hub's configured display language.
 

What’s New

• Language-Matched Explanations: The AI reasoning automatically responds in the prompt's language (e.g., Ukrainian, French, or Spanish), even if the Hub UI is set to English or another locale.

• Expanded Dynamic Support: Broadens AI interaction capability across all user-entered languages without requiring the language to be registered as a default Hub UI display locale.

Location ID Condition for "Joins the Program" Trigger

👉 For more details, check out the Knowledge Article.
 

[Beta] Natural Language Campaign Creation

Note: Currently available for internal domain (@comosense.com) users only.

Overview

Introduced Natural Language Creation capabilities across the Hub, allowing merchants to generate, modify, and manage promotional entities and multi-channel campaigns using single plain-language prompts.
The system leverages merchant catalog data, member attributes, and automated validation guardrails to produce reviewable drafts before any changes are saved or activated.
 

What's New

• Supported Scope: Available for Gifts, Promo Codes, and campaign activities including Deals, One-Time, Recurrent, and Punch Cards.

• Current Exclusions: Excludes Rule creation, BOGO discounts, communication setup (for One-Time, Recurrent, and Punch Cards), and CSV promo code imports for this release.

• Interactive Generation Prompt: Selecting the AI generator opens a tailored prompt modal corresponding to the entity type (e.g., AI Deal Generator, AI Gift Generator) equipped with topic chips and starter questions.
  

• Preview & Review Workflow: Displays a post-generation summary review modal.
  Users can click Activate to immediately deploy the setup, or Review and edit to adjust pre-filled settings in the standard editor.
  Entities loaded into the editor feature an "Generated with AI" label.

  

• Error Handling: Unsupported prompts display a "Not supported yet" notification with options to Try again or Open editor manually.

  

How to Access

• Click the dedicated Generate with AI button on campaign box headers, the main Gifts page, or the Promo Codes page, or use the + Activity / + Gift dropdowns on the Campaigns and Gifts pages.

• Creation Templates: Select the Try our AI Generator option when building a new item or campaign from scratch/templates screen.

  

Member Contact Details in Find Member Search Results

Hub users can now easily distinguish between members with identical names in Find Member search results without having to open individual profiles.
Member search cards now display the member's email directly under their name, or phone number if no email is on file.

Bug Fixes

• Fixed an issue on the Filter Members screen where franchisee users restricted to specific locations could clear default location tags and access members from unauthorized locations.

• Emails sent via rules with the "send as operational" setting failed for certain suppressed recipients. The system now consistently flags all operational rule emails as transactional to bypass suppression lists.

Customer-Facing Tools

Customer Portal - Live Mobile Preview in Hub

Overview

Hub users configuring the Customer Portal can now see real-time design and layout updates via an interactive floating mobile preview frame directly within the configuration page.
 

What's New

• Instant Visual Feedback: Hovering or editing specific sections immediately focuses and updates the corresponding area on the mobile frame, eliminating the need to save and manually refresh.

• Toggle-Triggered Previews: Sections with a feature toggle will update the live mobile preview only when turned ON.

• Sticky Mobile Frame: The floating phone frame smoothly follows page scrolling so changes can be previewed continuously from anywhere on the page.

• Convenient Save Location: The Save button is now positioned directly beneath the floating preview frame, allowing users to save configurations instantly without scrolling to the bottom of the page.

• Interactive Mobile UI: Scroll through components, and preview toggled features before saving configurations.

• Availability: Available only for Como Complete.

  

Spanish and Catalan Support in Como Agent

Added Spanish and Catalan to Como Agent, enabling support agents and staff to operate the platform in their preferred language.

Druid Integration: Points & Purchase Event Endpoint Separation

Updated the Druid partner integration to process points-earned transactions through a dedicated points endpoint instead of bundling them as synthetic $0 purchase events, ensuring accurate real-time event classification and properly reloaded historical purchase and points data.

Bug Fixes

• Phone numbers registered with a leading zero did not display the zero in the Customer Portal Update Profile form when country code prefixes were disabled.
  (International dial formats, with country codes enabled, continue to trim leading zeros as intended)

• Entering decimal values in the Spin the Wheel win rate triggered a generic "Failed to get data" error; the field now displays an immediate inline validation error before saving.

Multi-Channel Communication

Connectivity

Bug Fixes

• Member imports were failing for birth years before 1947.
  The validation logic now dynamically calculates age thresholds based on the current calendar year instead of relying on a static cutoff.

Data

[Beta] "Chat with your Data" (AI Analytics Assistant)

Note: Currently available for internal domain (@comosense.com) users only.

Overview

Introduced Chat with Your Data, an AI-powered conversational assistant that enables merchants to ask plain-language questions and receive real-time, data-backed business insights.
 

What’s New

• Natural Language Data Queries: Analyze business performance metrics, customer behavior, and transaction trends directly through conversational prompts.

• Real-Time Guardrails & Smart Reruns: Automatically validates generated SQL queries against underlying warehouse data and data dictionary rules before returning answers to prevent mismatched or unverified figures.

• Context-Aware Routing: Intelligently isolates query intent per turn to prevent old, unrelated, or unanswered questions from bleeding into fresh follow-ups.

• Strict Tenant Isolation: Backend-enforced session mapping guarantees conversation context instantly resets when switching business accounts.

• Feedback & Quality Controls: Includes in-chat thumbs up/down icons, free-text feedback submission, clear message copy actions, and hidden session history controls for a clean beta experience.

• Resizable Side Panel: Slides out alongside the dashboard without obstructing the main view (resizable up to 50% screen width) with a maximize/minimize button to switch between side-panel and full-screen views.

How to Access

• Main Dashboard Search Bar: Input queries directly into the prompt bar or click starter quick-prompt chips (Today's trends, Locations performances, Performance summary).

• Main Dashboard Button: Click the Chat with your data header button on the Main Dashboard page.

• Global Top Bar: Click the dedicated AI icon in the main top navigation bar across all Data & BI pages to open the chat panel from anywhere within the section.

  

[Beta] Native Hub Dashboards Redesign

Overview

As part of the ongoing dashboard revamp, 10 additional Looker-backed dashboards have been migrated to native Hub implementations. This release delivers faster load times, cleaner layouts, intuitive panel controls, and a unified export experience.

Note: During the beta transition period, the renewed dashboards will be accessible via the "New Dashboards" button, while the legacy Looker views remain available through the existing "All Dashboards" menu item.

What’s New

• Native Hub Architecture: Replaced legacy embedded Looker iframes with native UI components across 10 (out of 15) core reporting dashboards:

  • Sales - Items Insights Reports, Locations, Trends, and First Purchase.

  • Campaigns - Activities.

  • Benefits - Assets, Points and Credit, and Top Benefits Types.

  • Membership - Members KPIs and Segments.

• Layout & Visual Optimizations:

  • Trends: Merged multiple standalone charts into a unified Sales Trends panel featuring dynamic granularity toggles (Monthly, Weekly, Daily) and time period sliders.

  • First Purchase: Consolidated line charts into 2 YoY combo charts (bars + change % line) and added color-coded location performance tables.

  • Assets: Grouped redemptions and actions into a dedicated panel to visually align filter scope, and updated Actions Over Time to a monthly grouped bar chart.

• Streamlined Header & Export Controls:

  • Cleaned up dashboard headers across all migrated views by removing legacy elements (timestamp labels, Reload buttons, and Hide/Show Filters toggles).

  • Replaced the 3-dot action dropdown with a prominent, single Export button.

  • Standardized the Export modal for CSV and PDF formats (PDF automatically fits to page with fully expanded tables, and CSV outputs reflect current filter states).

How to Configure 

Access to the new dashboard view requires enabling the Dashboards V2 feature flag on the Features and Add-ons page.

Data Explorer - SMS Unsubscribe Campaign Attribution

Data Warehouse PII Anonymization (Member Deletion & Update Actions)

Overview

Introduced automated Data Warehouse (DWH) anonymization logic to process member deletion triggers and handle PII fields within member activity logs. The pipeline enforces privacy compliance by stripping personal identification across DWH data sets within 30 calendar days of a member deletion request.
 

What’s New

• Automated Member Deletion Anonymization: Upon receiving a member deletion trigger, all direct PII fields (Name, Phone, Email, GovID, Date of Birth, Address, and License Plate) are scrubbed and replaced with "__DELETED__" placeholders across historical data sets (e.g., data_store_history).

• UpdateMembership Log Sanitization: Enforced structured PII removal across UpdateMembership user action logs in BigQuery. Direct PII values (names, addresses, phone numbers, email, birthdays, anniversaries, and gender) are nulled or removed rather than hashed.

• Event Context Preservation: Preserves non-sensitive audit history, retaining the fact that an update event occurred, its timestamp, location context, and updated field types, without storing the underlying sensitive old or new values.

App

Versions

• Android: 3.0.45 (minimum supported: Android 7)

• iOS: 3.0.45 (minimum supported: iOS 14)

• Phoenix: 3.1.38

  • Minimum binary version android: 3.0.45
  • Minimum binary version android: 3.0.45
     

Push Notification Mobile Metrics

Overview

The mobile application now tracks and reports comprehensive push notification engagement and delivery events across iOS and Android, enabling better campaign visibility and issue diagnosis.
 

What’s New

• Expanded Lifecycle Metrics: The app now captures Delivered (reported by Firebase/platform), Opened (app launched via notification), and Failed (delivery failures with platform-provided reasons) events.

• Campaign & Platform Context: Each reported metric includes the specific campaign ID, notification ID, and OS context (Android or iOS) for direct attribution to the originating campaign.

Bug Fixes

• Back button on the Update Profile page was unresponsive.
• Clicking CTA buttons inside in-app messages (e.g., "Open a gift" or navigating to a specific screen) was unresponsive and failed to redirect members to the target screen upon opening the app.