Allowing multiple members in a single purchase flow enables multiple identifications on the same ticket. This flow helps the merchant prevent members from splitting purchases to take advantage of the loyalty program.
Article Topics:
Member Profile
Perform actions with No. identified members
Points/Credit accumulation
Member Profile
When multiple members are identified in a single purchase, the upper right side of the purchased ticket will indicate the members.
Hovering on the icon will show you a tooltip with the member’s name, Clicking on the icon will open the member profile page in a new tab.
Perform actions with No. identified members
Filter members:
Filter members who made a purchase with their friends
Condition:
Add a condition based on the number of members that identified on the purchase.
Points/Credit accumulation
- When there is more than one member in the transaction, then the accumulated points will be divided across all the identified in the transaction (for a fixed amount of rate).
- When the accumulation is based on a member's attribute, then the transaction amount will be divided across all the members in the transaction, and each member will accumulate based on their membership attribute.
- Dividing the transaction amount across the members will be on item level, which means that in case there is a different accumulation rate for items, then the item amount will be divided across all the members in the transaction, so each member will accumulate based on their membership attribute per the provided item.
Note: if there is another action in the same rule- the action will be applied only to the first identified member.
Examples:
Scenario 1:
Rule: 10% points accumulation on the purchase with excluded items (item Alcohol 2221 is excluded)
Purchase: Item 1234, Coffee- $5 , Item 3333, Cheese plate- $25, item 2221, beer- $10, a total of $40
3 members are identified in the purchase.
Result: each member will accumulate 1 point.
Scenario 2:
Rule: 10% points accumulation on the purchase, conditions: (1) Member tag: ‘Active’, (2) In the first month of joining the club, members accumulate 20% of the purchase (Member's tag: 'FirstMonth’) (3) members with tag ‘Expired’ don’t accumulate.
Purchase: Item 555, 3 Pizzas- $60, Item 333, Water- $5, item 666, beer- $10, a total of $75
3 members are identified in the purchase: (1) Member 1: tag as ''Expired"; (2) Member 2: tag as ''Active“ (3) Member 3: tag as ''FirstMonth“.
Result: Member 1 will accumulate 0 points, Member 2 will accumulate 2.5 points and Member 3 will accumulate 5 points.
Redeem benefits
- Each member identified in the purchase can redeem benefits.
Deals And Punch cards
Only one member in the purchase will get the deal discount or the punches- the first identified member.
Deal: 5% discount on the entire purchase- applied to all members
2 members are identified in the purchase.
Result: the deal will apply only once.
Note: if there is a condition based on the member attribute and the first member doesn’t meet the conditions- the deal will not apply.
Punch card: punch the punch card each time the member purchases coffee.
3 members are identified in the purchase.
Result: the first identified member will get 3 punches.
Note: if there is a condition based on the member attribute and the first member doesn’t meet the conditions- No one gets punched.
Point shop in the POS
In multiple-member purchases, the flow is restricted in a way that a specific Point Shop Item cannot be purchased by two members in the same purchase.
Scenario: two members can purchase from the point shop: soft drinks/desserts/ Coffee
- Member 1 and Member 2 cannot purchase a soft drink via the POS point shop
- Member 1 can purchase one soft drink and Member 2 can purchase dessert via the POS point shop
Note: there isn’t a limitation if the members purchase the same items from the app point shop and redeem them as a gift.