In this guide, you will learn how to connect and manage your store locations ─ whether you operate traditional physical storefronts, dedicated online ordering channels, or both. From tracking day-to-day operations to tailoring the customer experience across your branded app, this walkthrough covers everything you need to know to configure and manage your locations across the Hub and digital channels.

1. Managing Locations in the Hub

1.1 Adding Your Locations

You can easily add locations one by one or upload multiple locations at once using a CSV template.

1.1.1 Adding a Single Location

1. Head to the Business Profile tab in your Hub and click Locations.

2. Click + Locations.

3. Fill in your store details:

   • Location Name: Enter a short, clear store name (e.g., Columbus St. or Springs Mall).

   • Preview Image: Click Select image (or Change image) to upload a high-quality photo of your storefront or interior.

   • Description (Character limit: 0/120): Enter store details for the in-app Location Screen, such as opening hours or standout features (e.g., Hours: 11 AM - 11:30 PM, 7 days a week).

   • Notes (Character limit: 0/40): Add highlights or special teasers that appear directly in the Location List preview (e.g., "Happy hour every day 17:00-22:00!" or "Men's, Women's & Children's Clothes"). These preview right in the app's location list!

   • Phone Number: Enter your store's direct phone number so customers can call you with a single tap from the app.

   • Address: Type your full address. If the desired location does not auto-complete immediately, continue typing or try alternative formats (e.g., 132 Broadway St., 132 Broadway Blvd., or 8520 Santa Monica Blvd, West Hollywood, CA, USA).

   • Location ID (sent by POS): Match this to the primary ID sent by your POS system with transaction records. This ID can also be used to restrict staff access permissions in the Hub to specific branches.

   • Additional Location IDs (Sub-Locations): Click the Create Sub Location IDs dropdown to map secondary branch IDs (such as online ordering platforms) to this location.

     Important: Every sub-branch ID must be unique across the entire business.

   • Location Type: Select whether this location is for Ordering, Regular, or Both.

   • Location Status: Choose the operational status ─ Active, Inactive, Frozen, or Test.

     Note: Monthly billing is based on your Active locations list; locations must be in Test or Deactivated/Inactive status if you wish to delete them later.

   • Show in App/Portal: Set to Yes to make the store visible to customers in your mobile app and web portal, or select No to hide it temporarily without deleting it.

   • Tags: Type custom tags (e.g., Drive-thru, Vegan, Delivery, West USA, etc.) and press Enter after each item so customers can filter stores in the app.

4. Click Save.

1.1.2 Bulk Uploading Locations

Setting up multiple stores at once? Use our CSV bulk upload:

1. Go to Business Profile ➜ Locations and click + Bulk upload.

2. Click Download sample template.

3. Fill out the spreadsheet with your locations details (Location Name, Description, Notes, Phone Number, Address, Location ID (sent by POS), Location Type, Location Status, Show in App/Portal, and comma-separated Tags like 1231245, 1232132).

4. Preview your entries and click Upload.

Billing Tip: Your monthly billing is calculated based on your Active locations. Setting a store's status to Active during upload will initiate charges for that location.

1.2 Sorting, Filtering & Deleting Locations

• Feature Your Top Stores: Click the star icon next to any location to make it a favorite and pin it to the top of the app list for your customers.
  

• Filter Your View: Use the VIEW menu in the Hub to sort stores by status (Active, Deactivated, Frozen, Test) or type (Regular, Ordering, Both).
  

• Removing Stores: Click the three dots next to a store and select Delete.
  

  Note: To delete a location, its status must first be set to Deactivated or Test.

1.3 Location Groups & Auto-Generation

Location groups help you target promotions, deals, and rules to specific groups of stores rather than updating them one by one.

1.3.1 Create Custom Location Groups

• Create Custom Groups: Scroll down or search in the Locations tab to build tailored groups.
  

• Filter Members by Group: Easily create rules or segments based on members favorite store groups (e.g., Preferred Locations Group is one of <value>).
  

1.3.2 Create Instant Auto-Generation Location Groups

1. Go to Business Profile ➜ Locations.

2. Under Location Groups, click + Generate.

3. When you see the prompt ("This action will generate location group for each location. Do you want to proceed"), click Proceed.

4. The system will automatically create individual location groups for each store using the exact store name.

Note: You can edit these groups anytime. Deleting groups requires Access Groups to be enabled in your settings.

1.4 Managing Branch & Sub-Location IDs

Connect all your platforms (POS, Online Ordering, Third-party apps) seamlessly! Adding sub-branch IDs ensures sales data across all your systems gets grouped to the right store without messing up reports or billing.

Important Requirement: Every sub-branch ID must be unique across your entire account.

If you enter a sub-branch ID that is already assigned elsewhere, the system will prevent duplicate entries and show an error: "Sub-branch IDs must be unique across the entire business".

2. Customizing How Locations Look in Your App

You have complete control over how your stores are displayed to customers in your branded mobile app.

2.1 Adjusting Your Location List

1. Go to Hub 1 ➜ Content ➜ Layout ➜ Locations (NEW):

2. Configure the following details:

   • Location List - Clicking On Image Redirects To Left Button Action: Turn this On if you'd like tapping a store image to trigger your designated left action button.

   • Location List - Map Default: Decide how much of the map shows when customers open the list (Fully Open, Half Open, or Closed).

   • Location List - Layout: Choose between showing Image and details, Image only, or Details only.

   • Location List - Show Phone Number:

     • On (default): Shows your store's phone number so customers can call with a single click.

     • Off: Displays general store details instead, bringing customers straight to the store page when tapped.

3. Click Save to save the configuration.

4. Navigate to Update App.

5. Click Publish Version to apply the changes that you make in the Como Hub to your app.

   Note: After up to a minute of processing, your current app version number increases by 1 (indicating that a new version was published). To view the changes, close and reopen your app.

2.2 Designing Store Pages & Adding Buttons

Your store pages can feature up to 4 custom buttons - 2 standard global buttons across all stores, plus 2 unique store-specific buttons.

1. Store-Specific Buttons: Go to Content ➜ Information ➜ Locations to pick 2 custom buttons for a specific store.
   

2. Global Store Buttons: Go to Content ➜ Layout ➜ Location Screen, choose your layout (e.g., Basic Location), and select actions for Tile A and Tile B (e.g., Call Us and Navigate). Set unused slots to Empty Block.
   

3. Styling & Placement Options:

   • Button Size: Set your custom button size (default size is 70).

   • Button Position: Place buttons at the top or bottom of the screen.

   • Show Image: Choose whether to display store pictures.

   • Alignment: Align text and buttons Left, Right, or Center.
     

2.3 Highlighting Features with Tag Badges

Help customers see what a store offers at a glance (e.g., Vegan, Delivery, Drive-thru) by turning on feature badges!

2.3.1 How to Enable Badges

1. Go to Content ➜ Layout ➜ Locations (NEW).

2. Switch showLocationTags to On.

2.3.2 What to Know

• Automatic Styling: Badges automatically use your app's button colors to stay on-brand.

• Clean Formatting: Long tag lists wrap cleanly onto multiple lines, and extra-long names shorten automatically.

• Display Only: Badges are visual highlights for information and aren't clickable.

• Full Localization: Fully supports Right-to-Left (RTL) languages.

3. Customer-Facing Views: App & Customer Portal

Give your customers a clean, modern way to browse and find your stores across all their devices.

3.1 Mobile App Experience

Inside your mobile app, members can effortlessly find nearby stores, see live distances, view tag badges, and interact with the map:

• Interactive Navigation Bar & Header: Members can tap Locate Us (or your custom navigation button) directly from their home screen to open the directory.

• Flexible Map Modes: Customers can drag the map drawer to view locations in Half Open, Full Map View, or browse the list directly.

• Store Badges & Contact Info: Each store card displays your custom tag badges, distance indicators, phone numbers, and addresses.

3.2 Customer Web Portal Experience

For desktop and mobile web shoppers, your online portal offers a matching branded directory where customers can search and explore your branches online:

• Locations Directory (/locations): Customers can use the Search Location... bar, view each location's name and full address, check relative distance, and click More Info > to view branch details.

• Location Detail Page: Displays an interactive map pin, store name, full address, direct phone contact, and a quick < all locations return link.