This article explains how to delete existing members using a one-time action in the Hub.

Before You Begin

To perform a one-time member deletion, the Hub user must have one of the following permission sets:

• Hub Super User + Looker + Sensitive Legal Actions 
• Hub Super User + Sensitive Legal Actions 
• Hub Super User Without Export + Sensitive Legal Actions

In addition, the Sensitive Legal Actions feature must be enabled in the business settings under:

Business Profile > Features & Add-Ons

If you need help updating Hub user permissions or enabling Sensitive Legal Actions for the business, please contact our support team at usasupport@comosense.com.

🚨Important Note🚨

Deleting members is a permanent action and cannot be undone. Please review the selected members carefully before proceeding.

Step 1: Create a One-Time Action

Go to Campaign Center and create a new One-Time Action.

Select Start From Scratch.

Step 2: Select the Members to Delete

Click Select Members.

Choose Specific Membership Keys.

Then click Filter Now to define the member population you want to delete.

Step 3: Choose the Delete Action

Select the action Delete Members.

Before finalizing, make sure the selected member list is correct.

Once completed, the deletion will be permanent and cannot be reversed.